Remote Recruitment is hiring a Customer Retention Specialist for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.
Key Responsibilities
Proactively identify at-risk customers and reach out before they churn
Conduct empathetic retention calls, resolve complaints and address concerns
Negotiate contract renewals, upgrades and pricing arrangements
Design and execute win-back campaigns for recently churned customers
Track and report retention metrics and customer health scores weekly
Collaborate with customer success and product teams to improve the experience Requirements
2+ years of customer success, retention or account management experience
Empathetic and persuasive communicator with strong problem-solving skills
Comfortable handling difficult conversations and objections confidently
Experience with CRM and customer success platforms such as Salesforce or Gainsight
Self-motivated and capable of managing an independent caseload remotely What We Offer
R27,000/month
100% remote, UK business hours
Career growth and professional development
Exposure to leading UK businesses and practices Remote Recruitment – connecting top South African talent with UK employers. Apply today.
Remote Recruitment is a recruitment firm specializing in connecting skilled South African professionals with top UK-based companies. The company operates a streamlined hiring process focused on tech and customer service roles, leveraging remote work arrangements to build talent pipelines across international markets. They provide ongoing support and career growth opportunities for candidates while helping UK businesses identify and hire top-tier talent. Remote Recruitment focuses on long-term placements and maintains a mission centered on candidate success and organizational fit.
