Remote Recruitment is hiring a Customer Retention Specialist for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.
Key Responsibilities
Proactively identify at-risk customers and reach out before they churn
Conduct empathetic retention calls, resolve complaints and address concerns
Negotiate contract renewals, upgrades and pricing arrangements
Design and execute win-back campaigns for recently churned customers
Track and report retention metrics and customer health scores weekly
Collaborate with customer success and product teams to improve the experience Requirements
2+ years of customer success, retention or account management experience
Empathetic and persuasive communicator with strong problem-solving skills
Comfortable handling difficult conversations and objections confidently
Experience with CRM and customer success platforms such as Salesforce or Gainsight
Self-motivated and capable of managing an independent caseload remotely What We Offer
R27,000/month
100% remote, UK business hours
Career growth and professional development
Exposure to leading UK businesses and practices Remote Recruitment – connecting top South African talent with UK employers. Apply today.
