Our client is an Australian office technology company specialising in managed print services, business phone systems, and IT solutions. With branches across Melbourne, Sydney, and Gippsland, they partner with hundreds of organisations to optimise document workflows and communications.
They are now seeking to hire a Customer Service Assistant (Inbound Calls) to ensure inbound calls are handled with care, accuracy, and efficiency. This role is vital in maintaining a high standard of customer experience and managing day-to-day communication effectively.
Job Responsibilities:
Answer incoming customer calls in a friendly and professional manner
Log call details and issues accurately into the Jim2 ERP system
Take detailed phone messages and direct them to the appropriate internal contact
Resolve basic customer issues using defined processes and available resources
Collaborate with colleagues to ensure seamless support and customer satisfaction
Follow internal procedures and policies for handling all calls and enquiries
Undertake routine administrative and support tasks as directed by management Requirements
Excellent spoken and written English communication skills with a highly professional phone manner
Proven ability to follow instructions and work confidently within defined guidelines
Strong attention to detail and accuracy when logging data and customer information
Ability to work independently while remaining a proactive team player
Reliable, organised, and committed to high task follow-through and quality customer service
Stable internet connection and a dedicated home setup including a laptop or desktop with a camera, mic, and headset Nice-to-Have Skills
Prior experience in customer service, call handling, or reception roles
Experience or familiarity with CRM systems or ticketing software such as Jim2 ERP
Previous exposure to working with Australian clients or managing Australian caller expectations Benefits
Permanent work-from-home set-up
Dayshift (Australian Eastern Standard Time business hours)
Full-time job
HMO
Annual leave
Christmas Bonus equivalent to 1 month's wage (pro-rate)
