About Stone
We’re so much more than just a payment terminal company! Stone is a customer-focused technology and financial services company.
We were founded with the purpose of playing a leading role in transforming the payments industry, serving Brazilian entrepreneurs and turning their dreams into results.
We are Brazil’s largest independent payment solutions company, with more than 15,000 people spread across the country’s five regions, in a landscape full of challenges and opportunities. We value teamwork, flexibility, continuous development, and disruptive, tireless thinking in the pursuit of solutions for our PURPOSE.
Our Culture
Here, we live our culture every day, guided by these 5 values:
💚 The customer is our reason
The customer is the reason we exist, and we are only successful if they are successful.
⚡ Owner’s mindset
We do what’s right, the right way, using responsibility and technology to make better decisions.
🎯 Straight to the point
Depth to understand and simplicity to solve.
🤝 Excellence is a team effort
We build a long-term business through teamwork and collaboration.
✨ Passion in Every Detail
We do our work with passion, attention to detail, and a desire to surprise, all to help our clients succeed.
Who is VITTA?
Have you ever imagined working at a company whose mission is to transform people’s lives?
If you’re a go-getter, then this is your chance to join a growing team that’s ready to transform healthcare in Brazil!
Here at Vitta, we’re responsible for the healthcare and insurance division of Stone Co. Group, a company listed on the Nasdaq in NYC. We’re passionate about people and innovation. We have a calling! If you want to make a significant impact on Brazil’s healthcare while learning a lot and being part of a top-tier team, we want to meet you!
Our Culture
Here, we live our culture every day, guided by the values that make Vitta a unique team:
🤝 We Win as a Team
We believe that the greatest achievements happen when we work together. We value collaboration, respect, and recognition among team members. We set our egos aside to achieve extraordinary results, because we know that no one wins alone.
🏆 Non-Negotiable Excellence
We constantly strive for the best in everything we do. We don’t settle for the basics and face every challenge with dedication, discipline, and attention to detail. For us, excellence isn’t just a differentiator—it’s a daily commitment.
⚔️ Warriors by Nature
We’re nonconformists and determined. We refuse to accept limits on our dreams and face challenges with courage, resilience, and a positive attitude. We seek solutions, overcome obstacles, and keep moving forward until we achieve our goals.
💚 The Client Is Our Life
Everything we do has one purpose: to take care of our clients. They are the reason for our existence and the focus of our decisions. We work with empathy, responsibility, and a sense of urgency, because we know the impact our work has on people’s lives.
Who Is Vitta?
We are the Health and Insurance division of the Stone Group. Our mission is to truly transform people’s lives through innovation in healthcare. We’re passionate about technology, data, and, above all, people. If you want to make a significant impact on healthcare in Brazil while learning a lot and being part of a top-tier team, we’d love to meet you!
What It’s Like to Be a Customer Service Representative
Ensure a positive, clear, and effective experience for customers by acting as a bridge between the customer and the company, with a focus on hospitality, efficiency, quality of information, and resolving customer requests.
In Your Day-to-Day Work, You Will
Provide customer service through various channels (chat, phone, email)
Record and follow up on requests, complaints, questions, and appointments;
Work to resolve issues, seeking solutions within established processes;
Escalate requests to the appropriate departments when necessary, following up until resolution;
Meet deadlines, quality targets, productivity goals, and departmental metrics;
Contribute to the continuous improvement of processes.
What We Expect From You
High school diploma;
Good communication skills;
Commitment, responsibility, and dedication;
Energy, proactivity, and a positive attitude in daily work;
Ability to work well in a team and interact effectively with others;
Work Schedule
Our Benefits
🩺 Health and Dental Insurance
🏥 Digital Hospital: We have a multidisciplinary medical team, therapists, and a healthcare team available 24 hours a day, 7 days a week—quickly and conveniently
🥗 Meal Vouchers and/or Food Vouchers - Flash
💪 Gympass/Wellhub
👶 Daycare Assistance—for children up to 5 years and 11 months old
🐶 Pet Assistance
🌴 Vacations&CO
🌼 Birthday Day Off and Birthday Day Off for children up to 11 years old
💙 Life Insurance
🚗 Transportation Voucher (exclusive to on-site positions)
Stages of the Hiring Process
✍ Application: This is where you begin your journey with us by completing your registration and taking a few tests. Rest assured, our team will review your profile and get in touch soon. Good luck!
📞Interviews with the People Team: You’ll have an initial conversation with our recruitment team to learn about our culture, structure, and the role you’re applying for.
🎯Interview with Leadership: In this stage, we’ll delve deeper into your hard skills to assess specific abilities and competencies for the role; in some cases, this may include a technical case study. We’ll also introduce you to potential teammates and leadership.
✅Culture Check: Our culture is very important and is always present in our day-to-day work! Here, you’ll have a conversation with one of our culture ambassadors to get to know us and ensure that our beliefs, our way of thinking, and our vision for the future align with what you believe in and hope to experience.
🏁Feedback: One of our strengths is honesty. That’s why, regardless of the outcome, we’ll share it with you and discuss the next steps.
So, what do you think? Interested? Then be sure to apply and #ComeBeVitta 💙🚀
Our Compensation and Benefits Package
(Items marked with an asterisk have specific eligibility requirements, which will be explained by recruiters throughout the selection process)
💸Fixed Salary
💰 Variable Compensation *
📈 Profit-Sharing Plan *
🏥 Health and Dental Insurance with copayments (except for professionals with disabilities, who are exempt from copayments)
🩺 Verde Virtual Hospital: telemedicine team available 24 hours a day, 7 days a week
💊Prescription Drug Subsidy
🍽️ Meal Vouchers and/or Food Vouchers – Pluxee* (except for Sales Executive positions – 6-hour shifts)
👶 Daycare allowance (for children up to 5 years and 11 months old)
💙 Allowance for children with disabilities
🛡️ Life insurance
⛽ Fuel allowance or commuting allowance *
🏠 Work-from-home allowance * (only for Hybrid or Remote contracts)
🎁 New Parent Welcome Kit
🏢 SESC Partnership*
📚 Education Benefit—Internal self-development platform (Studa and Stone Library)
🧠 Acolhe360º—Emotional Support (free)
💆 Quick Massage and Health Clinic*
Optional Benefits
Wellhub - TotalPass - Pet Club - Flash - Férias&Co - Transportation Voucher - Allya - Educational Partnerships
