Category: Manufacturing Industry
Location: Wangara Western Australia Australia
Administrative Support
Manage calendars, appointments, and scheduling.
Organise and coordinate Deliveries, Installations, and Service call-outs
Prepare reports and administrative documents.
Handle internal and external requests and enquiries.
Enter and manage sales orders accurately and efficiently.
Assist with preparing and sending customer quotations.
Follow up quotations and provide additional information when required.
Create and process purchase orders.
Coordinate with Warehouse Team to ensure timely delivery of goods and services.
Generate and process customer invoices.
Order Processing & Administration
Confirm receipt of customer orders.
Request any additional information required to process orders.
Enter customer orders into Tall Emu accurately and efficiently.
Assign orders to the appropriate team members.
Release orders into production.
Update notes, order statuses, and customer information within company systems.
Monitor order progress through production.
Ensure orders are processed accurately and within required timeframes.
Liaise with internal teams regarding order status, production schedules, and customer requirements.
Maintain accurate order records and documentation.
Customer Service
Respond promptly to customer enquiries via phone, email, and website.
Provide customer updates and follow-ups.
Handle customer complaints professionally.
Manage warranty claims.
Process returns and replacements.
Maintain a high level of customer satisfaction and professionalism.
Communication
Manage multiple email inboxes, including Orders and General Enquiries
Liaise with customers, suppliers, installers, and internal team members.
Forward enquiries to the appropriate department when required.
Scheduling & Coordination
Schedule deliveries, installations, and service appointments.
Coordinate schedules with internal operations teams.
Confirm appointments and bookings with customers.
Work closely with production and installation teams to ensure deadlines are met.
Assist in coordinating production runs and workflow planning.
Sales Support
Answer customer sales enquiries.
Assist customers with product information and technical questions.
Manage website enquiry and quote request submissions.
Prepare and process quotations.
Follow up customer leads.
Forward specialised enquiries to the relevant sales team member.
Purchasing & Supplier Management
Order materials and supplies including:
Sand and cement products
Mapei products
Cement Australia products
Packaging materials
Office supplies
Production consumables
Coordinate supplier deliveries.
Monitor stock levels and reorder supplies when required.
Data Management
Maintain accurate records and databases.
Organise company documents using cloud-based systems.
Update product codes, pricing, and system information.
Maintain CRM and customer databases.
Ensure data accuracy across all business systems.
Customer Relationship Management (CRM)
Update and maintain CRM systems.
Record customer interactions and notes.
Assist in managing ongoing customer relationships and communications.
Research & Reporting
Conduct online research as required.
Gather and summarise information for reports.
Generate operational, sales, and production reports.
Provide administrative support for business improvement initiatives.
Details
Virtual Coworker is a business services company that provides virtual assistant and administrative support across multiple industries. The company operates in general services, entertainment, and health and wellness sectors, offering services including customer service support, financial bookkeeping, and e-commerce management. They support clients across multiple time zones, including operations in Hawaii and Australia, and assist with tasks such as bank reconciliations, inventory management, email marketing campaign coordination, and creative asset development using tools like Xero, Klaviyo, and Canva.
