Job Title: Customer Service Representative & Back-Office Administrator
Location: Remote – Mexico or Colombia
Type of Contract: Full-Time | Remote (EOR) Salary: $1,500 USD/month Language Requirements: Near-Native English (Spoken & Written) – Required
We are seeking a skilled Customer Service Representative & Back-Office Administrator with experience in customer support, scheduling, and administrative operations to join our growing team. You will play a key role in handling customer interactions, coordinating dumpster rental operations, managing billing activities, and supporting back-office processes for U.S.-based service businesses. Your work will directly impact customer satisfaction, operational efficiency, and revenue retention across client accounts.
Key Responsibilities
Answer inbound customer calls professionally and provide exceptional customer service while representing client businesses.
Create, update, and manage customer orders within Docket and other operational platforms.
Coordinate dumpster deliveries, pickups, and dispatch scheduling to ensure timely service execution.
Support billing operations, including invoicing, payment follow-ups, account updates, and record accuracy.
Follow up on inbound sales leads and maintain accurate CRM records in GoHighLevel and HubSpot.
Resolve routine customer inquiries independently while escalating complex issues appropriately.
Follow established standard operating procedures (SOPs) to ensure consistency, accuracy, and service quality. Must-Have Qualifications
English fluency with clear verbal communication skills and a professional phone presence.
Based in Mexico or Colombia and available to work full-time during U.S. Central Time business hours.
Minimum of 2 years of experience in customer service, call center operations, virtual assistance, administrative support, or logistics coordination.
Strong technical aptitude with the ability to quickly learn and navigate new software platforms.
Excellent organizational skills with strong attention to detail and accuracy.
Ability to work independently, exercise sound judgment, and manage multiple priorities effectively.
Reliable home office setup with stable high-speed internet, a quiet work environment, and a dependable computer. Preferred Qualifications
Experience using Docket, JustCall, HubSpot, or GoHighLevel.
Previous experience in logistics, dispatch, scheduling, field services, transportation, waste management, or home services industries.
Bilingual English and Spanish.
Experience supporting U.S.-based customers and service-oriented businesses. Schedule
Full-time, Monday through Friday.
You will work a set eight-hour shift within a coverage window of 7:00 AM to 5:00 PM Central; this seat's shift is approximately 8:00 AM to 5:00 PM Central
Consistent attendance and punctuality are required to ensure live client coverage during business hours. What Success Looks Like
Customer calls are answered promptly, professionally, and with a positive attitude.
Orders are entered accurately and completed correctly the first time.
Scheduling and dispatch activities run smoothly with minimal errors.
Billing records remain accurate and current.
Sales leads are consistently followed up on and documented.
Processes are executed reliably, consistently, and with a strong sense of ownership.
