Here’s what you can expect
Maybe you’ve been there?!
Your car won’t start, or the engine cuts out while you’re driving? In cases like these, you’ll be the first point of contact for our customers as a customer service representative during emergencies. This is a position that does not involve sales.
Your responsibilities:
Handling incoming calls and resolving customer issues related to auto, home, or family insurance
Organizing and coordinating initial assistance for our international customers, such as breakdown, accident, and towing assistance, as well as additional services as needed, such as hotel reservations, rental cars, or similar arrangements
Handling email and phone correspondence with insurance companies, service providers, and partners to clarify and resolve issues, including invoice processing
What You Bring to the Table
Ideally, you have experience in telephone customer service in the insurance sector as well as in invoice processing and claims settlement
You are willing to travel to Rostock a few times for onboarding, probationary period reviews, and team events (we will reimburse accommodation and travel expenses)
Good verbal and written German skills, as well as advanced English skills
You have a strong understanding of customer needs and take a solution-oriented approach
You’re a true go-getter with the drive to take the initiative and move things forward
You are open to new communication and work technologies
You are an exceptionally talented communicator and a reliable team player with a meticulous approach to your work
For now, this position is a two-year fixed-term contract and is open only to candidates located within Germany (no remote work from abroad). Our company is growing rapidly and offers excellent opportunities for a permanent position. If you’re also flexible and willing to work on a 5-day week on a shift schedule (24/7, including night shifts, weekends, and holidays), we’d love to get to know you. Your preferences will be taken into account in a balanced shift schedule. For work after 8:00 p.m. as well as on Sundays and holidays, you’ll receive generous shift premiums that are tax- and social security-free. Applications from people with disabilities will be given preferential consideration if qualifications are equal.
What We Offer
A great opportunity for professional growth.
Your Recruiting Contact
Irma Subasic will be happy to take the time to answer your questions personally.
Europ Assistance Services GmbH is an insurance assistance company that provides emergency support and claims management services to customers across Europe. The company handles incoming customer service inquiries related to auto, home, and family insurance, coordinating emergency assistance such as breakdown, accident, and towing services. They also manage ancillary services including hotel reservations and rental car arrangements, as well as correspondence with insurance companies and service providers for invoice processing and claims settlement. The company is growing rapidly and operates a 24/7 customer service operation across multiple time zones.
