Customer Service Representative - Financial Derivatives

Location

AE, AF + 49 more

Binance

Job Description

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities:

Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
Solve customer complaint issues, and create and document report analysis
Optimize customer complaint processes and improve service quality
Handle unpredictable emergencies in an efficient and timely manner
Perform adhoc tasks and reports assigned by shift leader and/or managers

Requirements:

Bachelor's degree or diploma, preferably in a finance-related major
Prior customer support experience with exposure to an e-commerce or financial industry background is a must
Excellent communication skill in English; additional knowledge of other Asian languages would be an advantage
Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless

• Tackle fast-paced, challenging and unique projects

• Work in a truly global organization, with international teams and a flat organizational structure

• Competitive salary and benefits

• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Advice from our career coach

As someone who has worked in various industries, I can offer insights into what it takes to stand out as an applicant for the Customer Support role at Binance:

Highlight any prior customer support experience you have, especially in e-commerce or the financial industry, as this is a must for the role.
Emphasize your problem-solving abilities and your strong number-driven approach, as these skills are crucial for optimizing customer complaint processes and improving service quality.
If you have additional knowledge of Asian languages, make sure to mention it, as it can be an advantage in communicating with a diverse customer base.
Showcase your bachelor's degree or diploma, preferably in a finance-related major, to demonstrate your academic qualifications for the position.
Be prepared to discuss how you have handled unpredictable emergencies in the past and how you prioritize efficiency and timeliness in your work.