About the Role
As a Bilingual Customer Service Representative, you will serve as the frontline connection to our customers, providing exceptional support and ensuring their needs are met efficiently and professionally. You will be responsible for handling customer interactions in German, resolving issues, and delivering a seamless customer experience. If you are customer-centric, detail-oriented, and passionate about delivering quality service, this role is for you.What You’ll Do
- Respond to customer inquiries and issues via voice and/or non-voice transactions while demonstrating attentive listening and effective communication.
- Identify and assess customer needs through active listening and questioning, providing timely and accurate resolutions in line with company guidelines.
- Maintain detailed and accurate records of customer interactions, including actions taken and resolutions provided.
- Update and manage customer accounts and profiles to ensure accurate, up-to-date information for efficient service delivery.
- Acquire in-depth knowledge of company products, processes, and policies to provide accurate information and resolve issues effectively.
- Continuously enhance product knowledge and customer service skills through training and learning opportunities.
- Collaborate with team members and other departments to ensure seamless customer experiences and prompt issue resolution.
- Meet or exceed performance metrics, including quality scores, customer satisfaction ratings, and schedule adherence.
What We’re Looking For
- Ability to work during German business hours.
- C1-C2 level or native proficiency in German; at least B2 English level.
- At least 6 months of professional customer support experience in the German language.
- Strong customer support, multitasking, and communication skills.
- Preferred experience in phone and email-based customer support.
- Fast and accurate typing skills.
- Self-motivation and basic computer knowledge.
Why You’ll Love Working With Us
- Make a Real Impact: Be part of a dynamic team that values inclusivity, creativity, and continuous improvement.
- Empower Communities: Play a key role in fostering meaningful interactions and creating resources that genuinely help users.
- Collaborative Environment: Partner with cross-functional teams who value your expertise and insights.
- Grow Your Skills: Enhance your customer service expertise, develop effective communication techniques, and learn to resolve complex issues while contributing to a high-quality customer experience.
- Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely. Collaborate with a global team, and thrive in a culture that prioritizes well-being, personal development, and work-life balance.
About Us
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.
Why Join the Team
With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
- Data driven: Data decides, not egos
- Courageous: We take risks and challenge the status quo
- Innovative: We're constantly learning, creating, and adapting
- Lean: We focus on customers, using lean testing to learn how to serve them best
- Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
Perks and Benefits
- Time off throughout the year (paid and unpaid)
- Professional development support and encouragement
- Resources to help improve your overall well-being
- Free membership to dive into JA product
Work Environment
JustAnswer UA has adopted a remote-first work environment from all UA regions. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer UA practices 100% virtual recruiting and onboarding processes.
Our Commitment to Diversity
At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
Ukraine
