Customer Service Representative

Customer Service Representative requires:

• GED, high school diploma

• SAP

• Optical experience

• 1+ years' customer service, hospitality, call center

• MS Office

• Good computer navigation skills

• Ability to work from home

• Laptop

• LAN connected, no WIFI

DUTIES:

• Answers incoming calls and processes orders.

• Resolves customer complaints, troubleshoots issues to determine best path for resolution.

• Correctly documents customer interactions and tracks call types.

• Maintains support service levels and upholds Luxottica's Customer Service standards.

• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.

• Takes inbound phone calls for up-to 90% of assigned shift.

• Performs all other duties as assigned.