Customer Service Representative requires:
GED, high school diploma
SAP
Optical experience
1+ years' customer service, hospitality, call center
MS Office
Good computer navigation skills
Ability to work from home
Laptop
LAN connected, no WIFI
DUTIES:
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Luxottica's Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.
GLOBAL is a private aviation charter company that disrupts the jet charter industry by offering on-demand charter flights built around client preferences and priorities. The company provides the GLOBAL Access program, which offers fixed-rate private jet hours with guaranteed aircraft availability, allowing clients to book across multiple aircraft types with as little as 24 hours' notice. All flights include premium catering, onboard Wi-Fi, and carbon offsetting as standard, with transparent pricing and no hidden fees or repositioning costs. GLOBAL emphasizes seamless booking, clear communication, and reliable access from initial contact through final touchdown, positioning itself as a trusted partner that simplifies the charter process while maintaining accountability and control for clients.
