Customer Service Representative (British English – UK Based)
Apply here: https://operationsarmy.com/application
We are seeking a Customer Service Representative to join our team and provide high-quality support to our customers. This role requires strong communication skills and a clear British English accent, specifically from candidates based in the United Kingdom (Manchester or London preferred).
The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience across all communication channels.
Responsibilities:
Respond to customer inquiries via phone, email, chat, or other support channels in a timely and professional manner
Provide accurate information regarding products, services, billing, and account-related concerns
Troubleshoot and resolve customer issues or escalate complex cases to the appropriate department
Maintain accurate records of customer interactions in CRM or ticketing systems
Process customer requests such as orders, refunds, or account updates
Follow up with customers to ensure complete resolution and satisfaction
Meet performance targets including response time, resolution time, and customer satisfaction (CSAT)
Collaborate with internal teams to resolve complex issues
Maintain a professional, empathetic, and customer-first approach at all times
Requirements:
Must be based in the United Kingdom (preferably Manchester or London)
Must have a clear British English accent (native or near-native level required)
Previous experience in customer service or a related role is preferred
Strong verbal and written communication skills
Good problem-solving skills and attention to detail
Ability to multitask in a fast-paced environment
Basic computer skills and familiarity with CRM or ticketing tools
Willingness to work flexible shifts if required
Apply here: https://operationsarmy.com/application
