Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Turkish English, applicants need to also be skilled in English.
This is a remote position, working from home.
Responsibilities:
- Handle back office tickets and live chat, and provide 7*24H online enquiries and email replies services to customers.
- Handle customer enquiries, advice and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
- Handle customer complaints, any special cases or ad hoc tasks.
Requirements:
- New graduates with passion and ambition are preferred, college degree or above preferred but not required.
- Fluent Turkish language is a must and intermediate English speaker is preferred.
- Experience in customer service, preferably in finance or E-commerce industry will be considered as an advantage.
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for the customer service industry and can accept to work under different work shifts, including night shift.
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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Türkiye
