We are looking for a reliable and detail-oriented Customer Service Representative to support daily client communication, CRM management, and administrative operations. The ideal candidate must have excellent English communication skills with a neutral/no strong accent, be comfortable working inside JobNimbus CRM, and be able to strictly follow SOPs and workflows. This role requires professionalism, consistency, and the ability to handle customer interactions efficiently in a fast-paced environment.
Requirements
Key Responsibilities:
Handle inbound and outbound customer communication via phone, email, SMS, or chat
Provide professional and timely customer support while maintaining a positive client experience
Update and manage customer information accurately in JobNimbus CRM
Follow company SOPs, scripts, and workflows consistently
Schedule appointments and coordinate follow-ups with clients and internal teams
Monitor customer inquiries and ensure all tickets or requests are resolved promptly
Document customer interactions, notes, and updates inside the CRM
Assist with lead management, status updates, and pipeline tracking
Perform data entry and maintain organized digital records
Escalate customer concerns or urgent issues to the appropriate department
Coordinate with sales and operations teams to ensure smooth customer onboarding and service delivery
Track task completion and maintain daily productivity targets
Assist with quality assurance by ensuring all processes are completed accurately
Maintain confidentiality of customer and company information
Provide general administrative support and assist with special projects as needed
Qualifications & Skills:
At least 2 years of experience in Customer Service, Virtual Assistance, or Administrative Support
Excellent verbal and written English communication skills
Neutral or minimal accent is required
Experience using CRM platforms, preferably JobNimbus
Ability to follow SOPs and structured workflows with high accuracy
Strong organizational and multitasking skills
Comfortable handling customer concerns professionally
Proficient in Google Workspace or Microsoft Office Suite
Ability to work independently with minimal supervision
Strong attention to detail and problem-solving skills
Stable internet connection and quiet work environment required
Must have access to a static IP address through a reliable VPN provider such as
NordVPN or Surfshark Benefits
Why Join Us?
Work-from-home opportunity.
Opportunity to contribute to a growing business by enhancing efficiency and client experience.
Supportive and collaborative work environment.
Schedule:
40 hours per week
Mon - Fri: 4:30 pm - 8:30 pm - PST
Sat - Sun: 8:00 am - 6:00 pm- PST
