SS&C Technologies is a global financial technology company providing software and technology-enabled solutions to investment management, banking, insurance, and other financial services organizations. SS&C helps businesses automate operations, manage complex data, improve efficiency, and make better-informed decisions. With a global workforce and diverse range of career opportunities, the company provides professionals with an environment to develop their skills and build long-term careers.
We're looking for a dedicated and enthusiastic Customer Service Specialist to join our team in Rochester, United States. In this role, you'll be the voice of our organization, delivering exceptional support to our customers while building lasting relationships. As a Customer Service Specialist, you'll handle a variety of customer inquiries with professionalism, care, and a genuine commitment to resolution. This position offers the opportunity to make a meaningful impact by ensuring every customer interaction reflects our commitment to excellence and customer satisfaction.
Responsibilities:
Handle incoming emails and faxes from customers with professionalism, empathy, and enthusiasm
Provide accurate and detailed information to customers regarding services, products, and pricing options
Investigate and resolve customer inquiries and concerns promptly and efficiently
Set up new customer accounts and process order entries with precision and attention to detail
Maintain comprehensive and accurate records of all customer interactions, documenting actions taken and outcomes in the database
Identify when escalation is necessary and transfer calls or inquiries to appropriate team members or supervisors
Manage multiple customer requests simultaneously while maintaining composure and organizational focus
Collaborate with team members to ensure consistent, high-quality customer service delivery
Follow company policies and procedures while remaining flexible and adaptable to changing customer needs
Contribute to a positive, supportive team environment through transparent communication and collaborative problem-solving
Required Skills:
Exceptional verbal and written communication skills with the ability to articulate information clearly and professionally
Strong active listening and empathetic approach to understanding customer needs
Proven problem-solving abilities with a customer-focused mindset
Excellent organizational and time management skills with the ability to prioritize effectively
High attention to detail and accuracy in documentation and data entry
Ability to multitask and manage multiple customer interactions in a high-volume environment
Proficiency with computer applications including Windows, Outlook, and customer relationship management (CRM) systems
Demonstrated ability to remain calm, patient, and resilient under pressure
Strong conflict resolution and interpersonal skills
Preferred Qualifications:
Experience working in a remote or hybrid work environment
Familiarity with service industry best practices
Experience with account management or order processing
Demonstrated ability to work independently while contributing to team goals
Background in a customer-facing role within a corporate organization
Education:
Additional Attributes:
Flexibility and adaptability to changing priorities and customer needs
Genuine enthusiasm for delivering outstanding customer service
Commitment to continuous improvement and professional development
Ability to work collaboratively with diverse teams
Jobs for Humanity is a dynamic international IT company focused on delivering excellent customer support and building strong client relationships worldwide. The company operates across multiple service lines, including customer support operations with multilingual call center services, private equity fund accounting and investor services, and enterprise IT services delivery. The organization serves global clients with a emphasis on professionalism, clear communication, and continuous growth in a collaborative, multicultural environment. Jobs for Humanity values professional development and offers opportunities across customer support, financial services, and enterprise technology consulting.
