Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.
Labcorp is seeking a Customer Service Support Representative on the Labcorp OnDemand Customer Service Team.
Work Hours 7:30am EST – 6:00pm EST 4 days/week with a rotating day off
Job Duties/Responsibilities
Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Work in multiple databases to research complex issues and questions
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Minimum Qualifications
High School Diploma or GED equivalent
1 year or more customer service experience
Preferred Qualifications
Associates degree
1 year or more experience in a contact center or call center
1 year or more experience in the healthcare industry
1 year or more bilingual English and Spanish
Additional Job Standards
Skilled in navigating multiple systems concurrently with strong computer competency and typing proficiency of 35 WPM or higher
Ability to independently identify and take basic troubleshooting steps to resolve technical issues
Flexible and the ability to manage and adapt to changing priorities quickly
Strong verbal and written communication skills
Knowledge of Microsoft Office
Experience with Laboratory Information Systems
Well organized and good time management skills in a multi-tasking environment
Self-motivated; willing and able to learn and apply new processes, programs and information on a regular basis
Critical thinking skills for analyzing complex information and resolving issues independently
Ability to take ownership and ensure resolution to completion
Ability to collaborate effectively within high-performing teams
Strong capacity for flexibility and responsiveness in managing changing workloads and priorities
Consistently demonstrates a high level of professionalism in customer interactions, ensuring respectful, courteous, and solution-focused communication
Application Window closes: 5/18/2025
Pay Range: $17.75-$21.00
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!
This position will work with external customers and internal personnel to respond to customer inquiries. The Customer Service Support Representative will provide product training and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.
Benefits Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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