Trakto:
Hello, we’re Trakto! Latin America’s first design platform. For over 10 years, we’ve been helping people and businesses stand out with our professional templates, images, and high-quality content. In partnership with Google, we created Trakto Studio, a solution that revolutionizes the creation of ad images at scale. Create, edit, and manage branded content intuitively and easily.
Come stand out with Trakto—become a #Trakteiro!
About the Position:
We are looking for a Bilingual Customer Success Professional (fluent in English or Spanish) who is capable of managing all processes in this area in a proactive and personalized manner for each client in their portfolio.
Responsibilities:
Conduct onboarding and specific training for clients and users;
Assist clients across various platforms (WhatsApp, customer service software, email, etc.);
Actively and personally manage your client portfolio, maintaining a proactive approach;
Develop and implement strategic planning for the routines under your responsibility;
Prepare periodic reports;
Implement solutions and improvements;
Be capable of handling multiple products and projects.
Requirements:
Be a good team player;
Be familiar with customer service software (video conferencing, email, etc.);
Be proactive;
Have experience in B2B customer service;
Fluent in English or Spanish;
Experience working in technology companies.
Additional Information
100% remote position.
Trakto is Latin America's first design platform that has been helping people and businesses create professional content for over 10 years. The company offers professional templates, images, and high-quality content to enable users to stand out. In partnership with Google, Trakto created Trakto Studio, a solution that revolutionizes the creation of ad images at scale, allowing users to create, edit, and manage branded content intuitively and easily.
