This role is suitable for experienced candidates who enjoy combining technical problem-solving with working closely with customers. You will play a key role in ensuring customers are technically successful with Caplena, from onboarding to long-term usage, while working closely with Customer Success and Product teams.
You will be at the center of how customers experience Caplena technically. Your work will directly impact: how fast customers go live, how successful they are in using the product, and how efficiently our internal teams can support and scale customer success.
Key Responsibilities
Own the technical success of customers from onboarding through long-term usage
Set up technical onboarding, including:
Integrations
Data imports and configuration
Initial data validation and quality checks
Work closely with Customer Success and Product teams to ensure smooth customer activation
Troubleshoot customer issues such as:
Data configuration problems
Integration errors
Working with the Product team to resolve bugs
Improve internal backend and data workflows to make Customer Success and customer operations more efficient
Act as the technical bridge between customers, Customer Success, and Product
Must-Have Requirements
Experience and strong willingness to work directly with customers
Working knowledge of Python
Familiarity with SQL
Experience with basic data manipulation (e.g. cleaning, transforming, structuring data)
Good working knowledge of Excel
Technical curiosity and ability to understand APIs and integrations
Located in the EU or Switzerland
Fluent, professional level of written and spoken English
Patient, empathetic, and service-oriented mindset
Nice-to-have:
Experience with data pipelines or more complex data workflows
Previous exposure to Customer Success, Support, or Market Research
Experience with tools like SPSS or other research/analytics platforms
Fluency in German
We would love to hear from you if you enjoy variety, are eager to learn, and want to grow your technical skills while making a real impact on customer results.
Caplena AG is a software company that provides a platform for analyzing and processing customer feedback and research data. The company specializes in data management and integration solutions, enabling customers to configure, validate, and leverage data effectively. Caplena's platform supports technical onboarding, data imports, integrations, and complex data workflows to help organizations streamline their customer success operations.
