The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements. The Customer Success Manager supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques (e.g., success metrics definition, ROI tracking, adoption analysis) to maximize business outcomes and demonstrate measurable value throughout the engagement lifecycle. Successful candidates for this role have analyzed client success patterns, translated business objectives into value realization roadmaps, and championed client outcomes while balancing expectations, capabilities, and constraints of client and consulting environments.Client Relationship Leader/Driver
Proven ability to work independently to understand client business objectives, success criteria, and value realization opportunities
Able to drive the Relationship Leader translation of client strategic goals into measurable value outcomes and success metrics
Demonstrates deep understanding of customers' business processes, organizational culture, success challenges, and value drivers
Manage account relationships with appropriate client stakeholders, providing regular status updates on value realization progress
Value Analysis/Solutions/Outcomes
Able to take client business objectives and turn them into comprehensive Value Realization programs -- including success metrics, measurement frameworks, and timeline milestones
Evaluate information gathered from multiple client sources, reconcile conflicting priorities, decompose high-level business goals into actionable value drivers, and abstract tactical activities into strategic value narratives
Proactively identify and communicate value realization opportunities and risks to client
Own and monitor client success metrics and key performance indicators to ensure all deliverables demonstrate measurable business value
Communication & Stakeholder Management
Ability to communicate effectively across multiple client constituencies to support Value Realization objectives and organizational change
Ability to engage business sponsors and executive stakeholders to drive adoption and realize targeted business outcomes
Take and distribute meeting notes and value realization reports after all client interactions, and follow through on success plan execution
Grow client relationships in terms of value delivery, satisfaction, and long-term strategic partnership
Strategic Value Thinker
Serve as a Value Realization thought leader for assigned client engagements by implementing success frameworks and measurement capabilities that align with overall business strategy
Understand the client's business objectives and proactively manage client and consulting team expectations around value delivery timelines
Problem Solver & Success Advocate
Proven experience using structured, disciplined approaches to solving client adoption challenges, value measurement problems, and success barriers
Ability to head off potential client satisfaction issues before they materialize and have strong client advocacy skills
Documentation & Reporting
Strong skills to produce necessary Value Realization documentation, including success plans, value measurement frameworks, ROI reports, adoption metrics, and executive dashboards
Support the account team in developing value realization briefs, success statements of work, and measurement templates and tools
6 years+ of Customer Success or Account Management experience in client-facing roles in consulting or agency settings
Experience with Value Realization methodologies, ROI measurement, or business outcome tracking
Conducting client workshops and stakeholder sessions to define success criteria and value metrics
Basic understanding of business case development and value measurement frameworks
Client relationship management and stakeholder engagement experience
Success plan development and execution
Understanding of consulting delivery methodologies and client engagement processes
Experience with customer success platforms (e.g., Gainsight) and measurement tools
Strong analytical skills with the ability to translate data into actionable insights
Preferred
Bachelor's Degree Desired
Understanding of change management principles and adoption methodologies
Experience in client budget management and commercial discussions
Primary Location City/State:
Homebased - New York, New YorkAdditional Locations (if applicable):
Homebased - ConwayAcxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementionedlocationsbut applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please .
Acxiom is an industry leader in data management and AI-driven marketing solutions with nearly six decades of experience. The company specializes in unifying, connecting, and preparing data for brands and agencies to maximize their data and technology investments. Acxiom provides identity and data capabilities, data orchestration for the AI era, and enables hyper-personalization at scale through its Real ID platform. As pioneers in data ethics and governance, Acxiom was the first company to create the role of Chief Privacy Officer and maintains a privacy-first approach while serving leading brands across retail, banking, automotive, hospitality, insurance, telecom, and media sectors.
