We are looking for a proactive and client-focused Customer Success Manager to join our growing team.
This is an exciting opportunity for someone passionate about the Digital Advertising space. You will play a key role in managing client’s needs while contributing to the company’s overall growth targets.
Time zone: CET
Responsibilities:
Build and maintain strong partner relationships, acting as their primary point of contact and trusted advisor
Ensure a smooth transition from Business Development to AdOps for a successful onboarding process;
Help set clear expectations internally and with the partner around performance, timelines, and deliverables
Monitor and analyze client performance and trends across daily, weekly, monthly and quarterly timeframes to identify missed and growth opportunities
Conduct regular check-ins and performance reviews, understanding partner goals and unlocking opportunities for up-sell/cross-sell
Proactively address challenges and recommend solutions
Collaborate with internal teams (Business Development, Technical Team and AdOps) around client strategy from pre-sale, to onboarding and post launch lifecycle stages.
Be the voice of the customer internally, communicating their feedback and goals
Stay informed on industry trends and new opportunities in the digital advertising space (especially in programmatic - OpenRTB, VAST and compliance regulations)
Requirements
3+ years of experience in Customer Success, Account Management, or Client Services in the Digital Advertising space, preferably with exposure in programmatic advertising (in CTV and mobile environments)
Excellent communication and presentation skills
Experience with SSPs/DSPs/SDKs work and understanding of programmatic monetization
Follow established workflows while actively identifying opportunities for process improvement and automation.
Analytical mindset with the ability to interpret and explain overall performance metrics
Strong organizational and project management skills
Able to navigate in a fast-paced environment, showing a sense of proactiveness, adaptability, ownership and team-oriented mindset
Proficiency in reporting tools like Tableau or Clicdata, as well as Excel and Powerpoint
What we offer:
USD compensation that values your expertise
Work from anywhere: Fully remote to suit your lifestyle
31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter
Growth-focused environment: Access to learning resources and clear pathways for growth
Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more
A culture of trust: We cut the red tape - results over rules always. Open talk, ownership and getting things done together
