Customer Success Manager, Mid Market

Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces in 2023.

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that’s what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.

Ready to join us?

Your Role

We’re looking for a Customer Success Manager to look after a portfolio of federations, professional clubs and amateur clubs across an array of different sports (e.g. American football, volleyball, ice hockey, basketball). You’ll ensure organizations get the maximum benefit and higher ROI out of their subscription, ultimately ensuring they renew for the next season and purchase additional solutions.

Our CSMs:

• Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts, and become trusted partners for the customer. You’ll be involved in all aspects of support and account management, demonstrating the products, educating the customers and carrying out a range of engagement and commercial activities.
• Work toward goals. Throughout the year, you’ll aim for the achievement of monthly, quarterly and yearly renewal targets. Running meetings to understand client needs and identify opportunities for upselling additional services will be a key part of hitting those goals.

We’re taking a 70/30 approach with this role. You’ll spend 70% of your working hours in the office per week, and have the option to work remotely for the other 30%. With this in mind, we're currently considering candidates who live within a commuting distance of our office in Barcelona.

Must-Haves

• Experienced. You’ve previously been in a client-facing role, preferably in a technology company.
• Excellent communicator. You can work confidently with a variety of individuals within the sports landscape, and know how to become a trusted advisor for your clients.
• Organized. You’re able to handle a high volume of clients whilst maintaining excellent record keeping.
• Multilingual. You’re fluent in English, and French or Italian (any additional languages are a bonus).

Nice-to-Haves

• Sports industry knowledge. It’s a big plus if you’ve worked in this industry in previous roles.
• Tech stack familiarity. Knowing how to use Salesforce would be awesome, but we can always teach you the ins and outs.
• Proactive. You don’t have to be told to reach out to clients and go the extra mile to help them improve how they work with our products.
• Analytical. You’re comfortable looking through metrics that showcase user behavior and engagement.
• Autonomous. Our teams operate around the globe, meaning you’ll work under minimum supervision as some of our managers are located overseas.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation

The compensation for this role is displayed below. The actual earnings will vary based on your individual performance against defined quotas you’ll receive after your start date in your Individual Sales Plan (ISP).

Inclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

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