What you'll doAs an early member of the Customer Success team at Haus, you will be building and shaping the function from the ground up. You will serve as a trusted advisor to our customers, focusing on driving value and platform adoption. Your work will promote overall customer satisfaction, product adoption, retention, and renewals.
Roles & responsibilities will include:
- Serve as the primary point of contact for customers throughout their lifecycle, including onboarding new accounts, developing an experimentation roadmap, and facilitating ongoing testing & analysis through the Haus platform.
- Advise customers on best practices in order to maximize value and ROI from the platform. Empower our customers to connect their business questions with Haus product offerings.
- Serve as a trusted partner to our customers on interpretation of test results and how to take action, simplifying complex concepts into easy-to-understand recommendations.
- Establish CS processes, playbooks, and workflows that balance quality of service with our focus on scale & automation.
- Partner closely with our product, science, & engineering teams to translate customer requests into scalable product features.
- Build trusted relationships with key stakeholders within customer organizations to drive adoption and ensure renewals.
Qualifications
- 4+ years of experience in growth marketing or marketing science. A fluent understanding of paid media buying and/or analytics will make you an especially valuable resource for our customers.
- Some experience in a customer facing role, and an ability to interact and collaborate with key stakeholders within customer organizations.
- Passionate about operational excellence and establishing processes and playbooks to scale CS at Haus as we enter our next phase of growth.
- Demonstrated track record in an early-stage company or highly ambiguous environment where you need to juggle multiple projects at once.
- Scrappy and resourceful, and willing to fill any gaps necessary to keep our customers happy.
- Strong written communication and experience presenting to customers and executives.
What we offer
- Competitive salary and startup equity
- Top of the line health, dental, and vision insurance
- 401k plan
- Provide you with the tools and resources you need to be productive (new laptop, equipment, you name it)
United States
