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Customer Success Manager

P

Location
Spain
Pragmatike

Job Description

Job Description:

  • Location: Fully remote, EU timezone (CET +/- 2hours)
  • Start date: ASAP
  • Languages: Fluent English is mandatory
  • Our client: SaaS specialized in outbound sales automation

Responsibilities:

  • Directly engage with customers across all communication channels, respond to inquiries and feedback to build trust and loyalty.
  • Champion the customer's voice and ensure feedback is communicated and acted upon.
  • Implement and optimize AI-driven tools to streamline support tasks for faster and more effective resolutions.
  • Oversee a cohesive and integrated customer support strategy across various platforms.
  • Update knowledge base and FAQ to ensure accurate and comprehensive self-help resources.
  • Collaborate cross-functionally to inform product development and decisions from a customer-centric perspective.

Skills and Competencies:

  • Exceptional direct communication skills to engage with customers empathetically and effectively.
  • Advanced technical proficiency with customer support platforms, feedback management tools, and agile collaboration tools.

Qualifications:

  • Relevant diploma or associate degree, Bachelors degree advantageous.
  • Minimum 5 years of customer support experience, with leadership experience preferred.
  • Proficiency in using CRM and digital feedback platforms.
  • Solid understanding of agile methodologies and experience with collaboration tools.
  • Fluency in English (written and spoken)
  • Experience with sales automation tools is a plus or any previous role as an SDR/AE.

Advice from our career coach

As someone with extensive experience in various industries, I can offer some insights on what it takes to stand out as an applicant for this customer support role in a SaaS company specializing in outbound sales automation:

  • Highlight your experience in customer support, especially if you have leadership experience.
  • Emphasize your proficiency with customer support platforms, CRM systems, and digital feedback tools.
  • Showcase your direct communication skills and ability to engage with customers empathetically and effectively.
  • Demonstrate your knowledge of agile methodologies and experience with collaboration tools.
  • If you have experience with sales automation tools or have worked as an SDR/AE, make sure to mention it as it is considered a plus by the employer.

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About the job

Nov 9, 2024

Full-time

  1. ES Spain

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