We are a fast-growing SaaS startup developing a modern CRM and ERP system with deeply integrated artificial intelligence.
Our focus is on creating tangible, measurable value for our customers. Rather than simply providing features, our platform actively supports the execution of tasks and processes—from lead management and campaigns to data analysis.
Your Role
As a Customer Success Manager, you’ll serve as the central point of contact between our customers and our product. You’ll ensure that our customers get the most out of our platform, guide them through the onboarding process, and strategically develop existing accounts.
Responsibilities
Onboarding & Activation
Conducting structured onboarding sessions for new customers
Ensuring a fast “time-to-value”
Training and enabling customers
Customer Support & Development: Building and maintaining long-term customer relationships
Proactive support and regular check-ins
Identifying opportunities for optimization in usage Upselling & Expansion
Developing and implementing upselling and cross-selling strategies
Identifying growth potential within existing accounts
Working closely with Sales
Feedback & Product Development
Collecting and organizing customer feedback
Close coordination with the product and development teams
Contributing to the continuous improvement of the platform
Retention & Satisfaction
Reducing churn
Ensuring high customer satisfaction
Monitoring relevant KPIs (e.g., NPS, usage, retention)
Qualifications
company
**
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customer relationships
Demonstrable success in **upselling, cross-selling, and account growth
Excellent communication skills** (written & verbal) and a confident
manner when interacting with customers
Fluent in German and very good written and spoken English
Structured, self-directed, and solution-oriented approach to work
Strong customer focus and the ability to quickly
understand and implement complex requirements
Benefits
Remote-first work environment (Germany)
High level of autonomy and creative freedom
Direct collaboration with founders and the product team
Dynamic startup environment with fast decision-making processes
Attractive salary + performance-based components
Opportunity to actively contribute to the growth of a SaaS company
