👋 Welcome to Hi Rasmus!
At Hi Rasmus, people are at the heart of everything we do. Whether you're just joining us or have been part of our journey, we’re excited to have you on board!
We’re on a mission to make evidence-based autism care accessible to families everywhere. 🌍 Families shouldn’t have to uproot their lives to access support—that’s why we break down barriers while keeping the human touch at the center of our work. Our goal? To positively impact the lives of 1 million children with autism.
Rooted in a culture that values trust, collaboration, and balance, we foster a workplace where everyone feels valued and empowered.
🎯 Our Core Values
Innovation 🧠 – We embrace creativity and seek better solutions.
Integrity ⚖️ – Honesty and trust guide everything we do.
Collaboration 🤝 – Together, we achieve more.
Growth 🌱 – We’re committed to personal and professional development.
Empathy ❤️ – We prioritize understanding and human connection.
🚀 What It’s Like to Work Here
At Hi Rasmus, we trust our team to do great work, their way. Flexibility, autonomy, and balance are key—we know that when life and work fit together, everyone thrives. 🏡✨
Flat structure, open doors – Every voice matters. Collaboration and shared decision-making drive us forward.
Balance is a priority – Recharge, make time for what matters, and do your best work in a way that works for you.
Real impact, real growth – Be part of a team making a difference for families worldwide, while growing your skills along the way.
Join us in shaping a future where exceptional autism care is within reach for all. 💡💙
📢 About the Role
📍 Location: Fully remote - US💼 Department: Customer Success⏳ Job Type: Full time💰 Compensation: Range of $65,000 to $72,000 annually🕜 Working Hours: Flexible within North American time zones 🧑💻 About You
You're someone who manages relationships proactively - you don't wait for customers to reach out. You're organized enough to juggle a large book of accounts, comfortable having honest conversations when things aren't working, and naturally curious about whether customers are getting real value. You love digging into tools, spotting opportunities for deeper engagement, and turning insights into action. Whether it’s training a new team, reconnecting with longtime users, or fine-tuning a resource, you bring energy, empathy, and clarity to every interaction.
You care deeply about meaningful work and are excited to support families, clinicians, and teams in delivering high-quality, evidence-based care. You believe technology should empower people and you’re ready to help our users get the most out of every feature.📌What You’ll Do
Proactively manage a caseload of customers across different size organizations
Support the long term success of customers on the platform, including the expansion of clients on the platform and the adoption of new features
Meet with customers for re-engagement, additional training and support, and new feature adoption as needed.
Help create and maintain resources for ongoing customer growth and engagement
Support with training and resources internally and externally on best practices, commonly under-utilized features, new features, etc.
Lead churn conversations: diagnose the issue, attempt retention, and guide offboarding when needed
Identify and surface expansion opportunities (add-on products) naturally through ongoing customer relationships
Collaborate with the Customer Support department on addressing underlying training issues tied to tickets and provide platform utilization trainings. Help answer escalated “clinical support needed” tickets only as needed
Support in ongoing training for large and enterprise customers
Work with the CS Director and team on additional projects as needed to further the CS team’s goals and objectives
🎯What You Bring
Proven experience in the ABA field
Hi Rasmus experience is a plus but not required
Previous experience in a customer-facing role, such as customer success, software training, or implementation.
Document and tracking experience, preferably in a CRM such as Hubspot
Experience training others on software or other technological tools.
Excellent verbal and written communication skills and strong interpersonal skills.
Strong problem-solving, troubleshooting, and analytical skills.
Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
Ability to work independently and collaboratively in a remote, virtual environment.
Thrives in a culture of feedback and continuous improvement.
💙 Perks & Benefits You'll Love
🏥 Health & Wellness:
100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost)
Employer Sponsored Short-Term Disability Coverage
Employer Sponsored Life Insurance
Optional group benefits: AD&D, long-term disability
Participation in a 401k plan through Empower
🎓 Growth & Development:
Professional development opportunities
Room for growth within the company
🏖️ Time Off to Recharge:
🐣 Parental Leave:
All Parents/Caregivers: 6 weeks fully paid
Birthing Parents: Up to 14 weeks paid
🏡 Work Style That Works for You:
Fully remote and flexible work environment—work from wherever feels right!
Opportunity to make a meaningful impact in the Autism healthcare space
📩 How to Apply
Use our applicant tracking system Pinpoint to answer the role-specific application questions. These questions were thoughtfully designed to give you more insight into the role and to give us more insight into you. Please write a thoughtful response—a human really reads these. If you need accommodations during the application process, just let us know—we’re happy to help. 😊
Hi Rasmus is an autism care technology company on a mission to make evidence-based autism care accessible to families everywhere. They develop a platform that connects families with clinicians and support teams to deliver high-quality, evidence-based autism care without requiring families to relocate. The company aims to positively impact the lives of 1 million children with autism by breaking down barriers to care while maintaining a human-centered approach. Their platform enables clinicians and teams to provide remote support and training to families seeking autism care services.
