We are a leading multi-modal OTA (Online Travel Agency) in Asia. Our company is headquartered in Singapore with its main office located in Bangkok. We provide online booking services for all sorts of transportation ( trains, buses, ferries, flights, transfers ), visas, hotels, and day trips to customers from all over the world.
We are seeking a responsible candidate to take on the position.
Responsibilities:
- Resolve customer complaints via phone, email, or social media.
- Assist customers and the operators by providing the information they require.
- Communicating and coordinating with colleagues and other departments as necessary.
- Track bad reviews and support cases to identify problems & resolve them.
- Suggest and make changes to improve operational workflows.
- Have regular contact with current Transport Operators.
Requirements
- Up to 2-3 years of experience in CS.
- Verbal and written fluency in English.
- Knowledge of Internet services and software technologies.
- Self-organized and great time management skills.
- Strong problem-solving and multitasking skills.
- Can raise a question and/or deliver any issue to the responsible person.
- Quick to adapt to changing situations.
- Quick in responding and an ability to prioritize tasks.
- Looking for a long-term job.
Benefits
- Remote work/work from your own location.
- Competitive salary in USD.
- Paid vacation days, training, and various educational programs.
- Enthusiastic, friendly team and ability to work in the international environment.
- Interesting work with the product that allows millions of travelers to book their trips daily.
Vietnam
