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Customer Support Associate, Book Fairs - Seasonal Part Time

L

Location
United States
Base Salary
35k USD
Literati

Job Description

This is a TEMPORARY position! Work is scheduled M-F Feb 2 to April 18, 2025.

Hours: This position will be scheduled 25 hours weekly from February 2nd to April 18th, 2025. You may be asked to work up to 29 hours on busy weeks, likely to occur between February 23rd - March 15th. Operating hours for this department are from 9am - 9pm CST. Successful employees will be asked to return in future seasons.

Think of your favorite book from childhood. Got it? Great. Now, that warm, joyful feeling you have right now—that’s what we do. Literati is a modern children’s book company focused on helping kids fall in love with reading at every age and stage. We make it easy to find great books through our school book fairs, school store fundraising platform, and book clubs using a unique mix of expert curation and data science. We’re on a mission to help parents ignite a love of learning and a love of life.

As a Seasonal Support Associate focused on Book Fairs, you’ll be an essential part of ensuring Book Fair Coordinators run a successful fair. You’ll provide exceptional customer service via phone and email, help enter book orders for schools, and coordinate with other departments to ensure each school is fully taken care of.

To be equitable to all Literatians, we have set compensation and a non-negotiation policy- we don't think a person’s pay should be determined by how comfortable they negotiate. As a result, we like to be transparent and up-front about the compensation. The hourly rate for this role is $17.50 per hour.

ABOUT YOU

  • Excellent communication and interpersonal skills

  • Ability to work independently and as part of a team

  • Attention to detail and accuracy

  • Ability to prioritize and multitask

  • Organizing your work to stay on task

  • Utilizing resources to provide great customer service

WE’D LOVE TO SEE

  • Experience answering phones and emails

  • Strong organizational skills

  • Flexibility to change tasks throughout the day

ABOUT THE ROLE

  • Answering customer inquiries via phone and email

  • Providing personal customer service to the contact running the book fair at the school

  • Checking in with the contact at the school to help run their fair

  • Distributing resources to the book fair contact to assist in book fair planning and operation

  • Providing internal support for Business Development Reps and Account Managers

  • Using Google Sheets and Salesforce

  • Communicating with operations to ensure the fairs stay stocked through their duration

  • Updating the CRM as customer inquiries are solved

  • Entering sales orders on behalf of customers

  • Operating and helping instruct customers on how to use the Square register

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employer reserves the right to modify this job description at any time.

ABOUT LITERATI

Literati was recently named Inc. magazine’s 7th fastest-growing company in Texas and 77th fastest-growing in the United States, as well as listed in Built In Austin’s 2022, 2023, and 2024 “Best Places to Work.” Jessica Ewing, Literati’s Founder and CEO, was named one of “Google’s Top 12 Most Innovative Minds” by Fast Company. We’ve raised over $60M in venture capital to date, with key investors including Founders Fund, General Catalyst, Felicis, 01A, and Stephen Curry’s SC30.

Literati is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are dedicated to cultivating and preserving a culture of inclusion and connectedness that sees, reflects, welcomes, and celebrates the innovation and talent of a diverse array of people. We seek people with drive and a touch of alchemy. We also recognize that some people—particularly underrepresented groups, women, BIPOC, and LGBTQ+—may not be comfortable applying to a position unless they meet 100% of the qualifications. Even if your experience isn’t a precise match for the role, we highly encourage you to apply. And if your career has taken you to some spectacular (or spectacularly strange) places, we love a good story.

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About the job

Jan 17, 2025

Part-time

35k USD

  1. US United States
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