As a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud's customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud's various support channels. This position will resolve high priority and mission critical customer issues in a fast-paced environment. As a Technical Support Engineer - Tier 1 you will apply your technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects.
Mexico City, Mexico - Remote
Full Time, Remote
Customer Success – Customer Support Engineering
JumpCloud is an AI-powered unified IT management platform designed to secure the modern workforce. The company offers a Cloud Directory Platform that serves the commercial segment, focusing on new logo acquisition through a Product and Sales Led Growth model. JumpCloud's platform enables organizations to manage and secure their IT infrastructure in a modern, cloud-based environment.
