This is a remote position.
We are looking for aCustomer Support Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations. Responsibilities- Enhance the customer experience, engage customers, and support organic growth
Take responsibility for consumer complaints and see them through to completion
Establish a clear mission and implement techniques geared towards achieving it.
Maintain thorough records and record your interactions with customers.
Keep abreast of market developments and employ best practices as necessary.
Utilise assets and manage resources to meet both qualitative and quantitative goals.
Keep a clean workflow in accordance with priorities.
Working with potential clients for Canadian Grants application submission process. (CDAP)
Requirements
Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
Excellent understanding of management techniques
Proficiency in English
Knowledge of customer service tools, databases, and software at a working level
Ability to lead and strategize Well-developed client-facing and communication abilities
Advanced multitasking and troubleshooting abilities
Available to work as per EST time 9:00am - 5:30pm which is 6:30pm to 3:30am IST.
Flexible hours.
Benefits
Friendly Environment
Guaranteed Growth
FudMe operates through its brands DinePalace.com and Foodme.Mobi, dedicated to empowering local restaurants in the digital marketplace. The company provides eateries with comprehensive digital solutions including custom website development, digital marketing strategies, and a smart mobile-friendly ordering system that enables restaurants to take direct orders from customers without paying high app fees. FudMe's SaaS platform and marketing technology are designed to help restaurants increase their revenue and compete effectively in the digital space. The company operates a remote-first team and is expanding its workforce to support its mission of modernizing the restaurant industry.
