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Customer Support Representative

T

Location
Brazil
Typescouts

Job Description

Position: Customer Support Representative

Working hours: 9/10am - 5/6pm EST

Company location: Canada (remote)

Candidates location: Latin America (LATAM)

Salary: $1.5k - $2K USD/ month + PTO

  • Upload your resume in English, please

ABOUT THE COMPANY

The company is a Canadian SaaS founded in 2017 that is transforming how teams and organizations enhance their meetings. Their product, ranked as the top meeting management software on G2, is designed to boost productivity, engagement, and accountability. With an ambitious team working full remote, it's goal is simple: to Make Work Better for Everyone.

REQUIREMENTS

  • 3+ experience in a customer-facing support role.

  • Great English communication skills, both written and verbal

  • Comfortable over Zoom-calls

  • Passionate about delivering exceptional customer service.

  • Skilled in communicating with executives and high-level clients.

  • Experience diagnosing customer issues, identifying solutions, and managing escalations.

  • Experience with representing the “Voice of the Customer”; documenting customer-driven insights and advocating internally for customer needs.

  • Exercises sound judgment in decision-making to consistently deliver exceptional customer service that exceeds customer expectations.

NICE TO HAVES

  • Experience creating customer support videos and articles.

  • Experience managing small projects and coordinating internal resources for customer satisfaction.

  • Experience with upsell opportunities and requesting customer testimonials/referrals.

  • Experience with churn prevention strategies

Advice from our career coach

A successful applicant for the Customer Support Representative position should have a strong background in customer-facing roles and excellent English communication skills, along with comfort in handling Zoom calls. To stand out as an applicant, showcase your passion for delivering exceptional customer service, as well as your experience in diagnosing issues, managing escalations, and advocating for customer needs internally. Additionally, demonstrating sound judgment in decision-making and the ability to exceed customer expectations will set you apart.

  • Highlight your 3+ years of experience in a customer-facing support role.
  • Emphasize your strong English communication skills, both written and verbal.
  • Show comfort in handling Zoom calls, as it is a key requirement for the role.
  • Demonstrate your passion for delivering exceptional customer service.
  • Showcase your experience in diagnosing customer issues, identifying solutions, and managing escalations.
  • Provide examples of representing the "Voice of the Customer" and advocating for customer needs internally.
  • Show examples of exercises sound judgment in decision-making to consistently deliver exceptional customer service.
  • Highlight any experience you have in creating customer support videos and articles, managing small projects, coordinating internal resources, upsell opportunities, requesting customer testimonials/referrals, and churn prevention strategies, as these are considered nice-to-haves for the role.

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About the job

Jun 14, 2024

Full-time

  1. BR Brazil

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