At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we’re making workplaces safer every day.
A Customer Support Representative, you will be responsible for delivering high‑quality support to contractors and customers throughout their lifecycle—from onboarding and activation to renewals, compliance support, and ongoing assistance. You will handle both inbound and outbound communications and provide support via phone, email, live chat, and virtual meetings. This role requires a customer‑first mindset, strong communication skills, and the ability to resolve product and service‑related inquiries efficiently, professionally, and positively. While this is a remote position, occasional travel to a local or central office for team meetings or training may be required.Key Responsibilities
Contractor Onboarding & Portfolio Management- Conduct contractor onboarding and activation
Provide ongoing user support for assigned contractor portfolios
Manage contractor status and ensure accurate system records
Support subscription renewals and contribute to customer retention efforts Customer Support & Compliance Assistance- Respond to inbound customer queries related to the ComplyWorks system
Provide basic administrative guidance or refer customers to safety file administration partners as needed
Assist with compliance‑related questions and general system navigation Administration & Reporting- Complete daily administrative data capturing as required
Maintain accurate records of all inbound and outbound customer engagements
Assist with invoice reconciliation in the billing system when required
Support reporting, report inputs, and report generation as needed Collaboration & Continuous Improvement- Attend and prepare for all individual and team meetings as scheduled
Assist with new team member onboarding and training when required
Participate in peer quality reviews of customer engagements and documentation
Contribute to team documentation, including SOPs, manuals, and registers Customer Engagement & Growth Support- Maintain strong, constructive relationships with contractor companies, with a focus on retention and solution adoption
Report on subscriber engagement, risks, and overall account health
Participate in outbound or telephonic canvassing related to new or existing products and features
Identify and escalate opportunities where contractors may benefit from additional employer or value‑added solutions Skills, Knowledge and Expertise
Required- Fluency in English and German (reading, writing, and speaking)
Grade 12 / Matric or equivalent qualification
Minimum 2 years of customer support experience
At least2 years of contact center experience(phone and chat support)
Minimum 1 year of remote / work‑from‑home experience
Experience using Salesforce or a similar CRM system
Proficiency with Microsoft 365(Excel, Outlook, OneDrive, SharePoint)
Excellent verbal and written communication skills
Ability to manage multiple customer interactions with professionalism and accuracy
Experience supporting international customers and multilingual environments
Veriforce is a recognized leader in supply chain risk management, delivering integrated SaaS solutions that help organizations ensure worker safety and compliance across their third-party workforce. The company's platform combines safety and compliance software, data verification practices, and standardized training programs to drive safety into supply chains down to the worker level. As the world's largest supply chain risk management network, Veriforce serves over 3,200 hiring companies in more than 130 countries, supporting over 80,000 contractors, 7,000 authorized instructors and evaluators, and millions of individual workers. The company operates offices across the U.S., Canada, South Africa, the U.K., and Australia, positioning itself as the preferred partner for enterprises seeking to maintain a safe and qualified third-party workforce.
