Customer Support Specialist (Deel IT), APAC

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Deel IT (previously Hofy)

Deel IT exists to equip the world's talent with the means to do their best work. Through one slick platform customers can procure, deploy, repair & recover entire fleets of devices and home office equipment for their employees in over 120 countries.

About the role

• Providing excellent support to our customers across chat, emails, and phone with the highest level of quality to exceed our customer's expectations

• Developing expert knowledge of the Deel IT platform

• Communicating best practices ensuring our customers’ needs are met using the Hofy platform to improve their experience

• Diagnosing and troubleshooting product issues/bugs and apply creative solutions for resolution/workarounds independently.

• Providing input on processes to drive efficiencies (automation, content etc.)

• Advocating for our customers internally, surfacing valuable insights to internal teams.

About you

This role will suit someone who has 2+ years experience in Customer Support within in a start-up or organisation. You would be a fit if you have:

• Proven experience in Customer support, really understanding and supporting the business from within.

• Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert.

• A creative approach to problem-solving with the tools at your disposal.

• Excellent written and spoken English.

• Fluency in French or German would be desirable.

This is a Contractor position. The Contractor will be requested to provide their services during non-core business hours throughout the week, including weekends.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation.