Job Title: Customer Support Specialist - LC Software
Job Location: Durham, North Carolina, United States of America
Job Location Type: Remote
Job Contract Type: Full time
Job Seniority Level:
Environmental Conditions: Laboratory Setting
Work Schedule: First Shift (Days)
Work Schedule
First Shift (Days)Environmental Conditions
Laboratory SettingJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
We seek a Customer Service Training Specialist at Thermo Fisher Scientific to develop and deliver effective training programs for internal and external customers. In this position, you will create and implement learning solutions for electron microscopy and analytical instruments, helping learners understand sophisticated technical content.
Working with our technical training department, you will deliver comprehensive training to diverse audiences including Field Service Engineers, R&D specialists, Operations Engineers, and customers. You will translate complex technical information into clear, actionable knowledge through classroom instruction, hands-on practice, remote learning, and e-learning development.
You will work with cross-functional teams including Global Tech Support, R&D, Product Engineering, Manufacturing, and Product Management to ensure training excellence. Using our skills-passport system, you will track individual progress and customize learning paths for participants from entry-level to senior specialists.
REQUIREMENTS:
Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in developing and implementing adult learning programs and e-learning content
Preferred Fields of Study: Electrical Engineering, Mechanical Engineering, Mechatronics, Physics, or related technical field
Technical understanding of electron microscopy or analytical instrumentation systems
Effective instructional and presentation skills for both in-person and virtual training delivery
Advanced English language proficiency in both verbal and written communication
Ability to translate complex technical concepts into clear, understandable training materials
Interpersonal skills with ability to engage and motivate diverse learners
Demonstrated ability to work independently
Experience with learning management systems and training program development
Practical approach to problem-solving and technical instruction
Ability to travel up to 30-40% for training delivery and customer support
Innovative mindset for developing effective learning solutions and training methods
Project management and organizational capabilities
Collaboration skills for working with global, cross-functional teams
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Lifelancer is a SaaS-based platform that connects freelance experts and remote job seekers with employers in the Life Science, Pharma, Biotech, Healthcare, Digital Health, and IT sectors. The platform enables talent hiring and job placement across domains including Bioinformatics, Data Science, and Medical fields, serving startups, SMEs, and established employers globally. Lifelancer addresses the growing demand for remote and freelance work in life science sectors, empowering both independent consultants and organizations to connect across borders. The company's DIY online platform facilitates talent-hiring, remote job opportunities, and freelance consulting services tailored to the life science and digital health industries.
