We’re seeking a compassionate, reliable, and skilled Customer Support Specialist to join our remote team, guiding callers through schedules, service options, new reservations, changes, and cancellations—ensuring every interaction is respectful, supportive, and efficient.
Requirements
Deliver a consistently customer‐focused experience in a fast‐paced call centre environment
Manage high volumes of inbound calls in a timely and professional manner
Assist customers with booking, modifying, or cancelling reservations
Answer questions related to transit services and eligibility
Provide high‐quality care, support, and problem resolution
Apply strong soft skills—active listening, empathy, patience—especially during difficult calls
Maintain strict confidentiality, privacy, and ethical standards
De‐escalate challenging situations with calmness and professionalism
Represent the company with courtesy, integrity, and respect
Identify and communicate opportunities for service or process improvement
Collaborate effectively with colleagues and resolve conflict respectfully
Work independently with strong self‐motivation and reliability
Be open to coaching and performance feedback as part of continuous improvement
Follow all Standard Operating Procedures (SOPs), policies, and regulatory requirements
Contribute to a safe, inclusive, and supportive team environment Benefits
Generous Paid Time Off
401k Matching
Retirement Plan
Visa Sponsorship
Four Day Work Week
Generous Parental Leave
Tuition Reimbursement
Relocation Assistance
