Role: (Remote / Full-Time)
Location: Latin America, Mexico
Schedule: US Central Time
We are hiring a Customer Support Specialist to assist our locator clients using our software platform.
This role provides multi-channel customer support through calls, email, and chat. You will guide clients on how to use the platform, answer questions, and help resolve issues.
Because you will be supporting English-speaking clients, excellent spoken and written English is required.
Responsibilities
Provide customer support through calls, email, and chat
Assist locator clients in navigating our platform
Explain features and guide users step-by-step
Troubleshoot common issues and provide solutions
Escalate complex cases when necessary
Maintain clear, professional communication with clients Requirements
At least 2 years of BPO or customer support experience
Experience handling voice and non-voice support
Excellent English communication skills (spoken and written)
Comfortable learning and using software applications
Reliable internet connection and home workspace
Available to work US Central Time hours Benefits
100% remote / home-based work
Monthly salary: $1000 - $1,500 USD monthly (based on experience)
Collaborative and supportive team Originally posted on Himalayas
