Introduction
We are looking for someone with experience in real estate management, property management, condominium management, rental management, the housing industry, property management, or a comparable real estate-related field.
Germany - Remote
At Impower, we are shaping the future of real estate management—simply, quickly, and digitally. Over 100,000 people manage more than 12 million apartments using processes that are often still manual, complex, and time-consuming. We help property management companies reliably digitize these processes step by step—with clear structures, modern software, and real practical benefits.
As our product grows, so do the demands for excellent customer support. Our customers rely on Impower in their day-to-day work—especially for complex processes such as accounting, banking, and workflow automation.
As a Customer Support Specialist in the property management sector, you’ll support our customers in their daily work with Impower. You’ll help them get the most out of our software, efficiently resolve technical and business-related issues, and ensure a reliable and positive user experience.
Your Responsibilities
You’ll handle customer inquiries through our ticket system in a structured, reliable, and timely manner.
You’ll help users apply Impower confidently and effectively in their daily workflows.
You’ll draw on your understanding of typical real estate management processes—such as tenant and owner communication, invoices, documents, payment processes, and service provider coordination.
You will analyze and resolve product- and process-related customer issues and escalate more complex cases—with a clear description—to Product, Engineering, or Second-Level Support.
You will document customer issues accurately in the ticket system, keep the status up to date, and ensure reliable follow-up until the issue is resolved.
You will communicate with customers in a clear, friendly, and solution-oriented manner—including by asking targeted follow-up questions or proactively clarifying more complex issues.
You identify recurring questions and solutions and assist in developing help texts, internal documentation, and support materials.
You work independently, reliably, and with a focus on performance, actively contributing to quality, speed, and customer satisfaction in support.
Your Profile
You have experience in real estate management, building management, condominium management, rental management, the housing industry, property management, or a comparable real estate-related field.
You are familiar with typical processes and challenges in real estate management and can expertly assess customer concerns.
You enjoy helping people, solving practical problems, and explaining complex issues in a simple and understandable way.
You’re interested in digital solutions and want to learn how software can make processes in real estate management simpler and more efficient.
You work in a structured, careful, and reliable manner—even when handling multiple tasks simultaneously.
You communicate confidently and professionally in German and can also communicate effectively in English.
You’re eager to learn, open to software and support topics, and enjoy familiarizing yourself with new systems and processes step by step.
You take responsibility for your tasks, stay on top of issues, and actively contribute ideas when processes, documentation, or collaboration can be improved.
Why us?
A key role with direct influence on the customer experience of a growing product
Close collaboration with Product and Engineering in an international team
Structured onboarding into our product, our processes, and the real estate industry
A remote work model that allows you to flexibly structure your daily work routine
Modern equipment (Mac or Windows—you decide)
Additional benefits such as private health insurance, fitness programs, and regular team events
Impower is a digital real estate management software company that helps property management companies digitize their workflows. The platform enables over 100,000 users to manage more than 12 million apartments through modern software solutions that streamline traditionally manual and complex processes. Impower focuses on simplifying key real estate management operations including accounting, banking, tenant and owner communication, invoicing, payment processing, and workflow automation. The company is reshaping the real estate management industry by providing clear structures and practical digital benefits that make processes faster and more reliable.
