Job Brief:
The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical queries, guiding customers on product functionality, and resolving issues independently or by escalating as needed.
Essential Function & Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Benefits:
Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:
Location:
This is a remote position open to candidates based in the United States.
Compensation:
The salary for this role is $21-23/hour. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.
Wayvia is an equal opportunity employer that is committed to inclusion and diversity.
Wayvia is a commerce technology company that helps global brands stay ahead using AI, data, and innovation to shape the future of commerce. The company enables world's top brands to connect with shoppers in relevant and respectful ways through shoppable media and pricing intelligence solutions. Wayvia offers products like Shoppable Media, which drives commerce innovation, and PROWL, a pricing intelligence and enforcement application that helps brands protect pricing integrity across the digital shelf by detecting, analyzing, and resolving pricing violations. The company operates across the B2B SaaS space, serving enterprise brands in ecommerce and retail analytics.
