CX Planning Specialist

Apply now for a career that puts wellbeing first!

GET TO KNOW US

Gympass is a corporate wellness platform that connects you to thousands of fitness wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy.

THE OPPORTUNITY

We are hiring a CX Planning Specialist to our Customer Experience - CX team in São Paulo, Brazil!

This role is to join the CX Planning team, in charge of forecasting, sizing and controlling the global operations of CX that serves B2C and B2B clients and partners and is formed by internal and outsourced employees. As a Planning Specialist, you will support managers and directors of CX with accurate forecasts, important analysis, deep studies and definitions of tactics to keep the performance of the global teams of CX at the best level and with the best costs. This role explores the analytical capacity, the imagination and the communication skills of the person in it.

YOUR IMPACT

• To support the deliveries of the following strategic and tactical major tasks of CX operations;
• Assist at technical subjects the team of analysts and leaders of operations;
• To do, to review and to communicate the forecasts of next months of groups and channels of global operations;
• Make the capacity plans of next months and to execute them with HR and stakeholders;
• Track and to make necessary moves in the schedules during the current month to mitigate risks to the targets of Service Level;
• To keep control of new hirings and exits of employees as well as to keep systems updated;
• To meet on a daily or weekly basis with leaders of operations in order to keep good levels of productivity and KPIs;
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• A true team player who loves working with numbers, workflows, worksheets of MS Excel or Google Sheets and makes magic by mixing those things;
• Who has prior work experience with deep analysis of volumes of demand, making forecasts and sizing the proper number of people in the teams to handle them;
• A strong communicator both written and verbal in Portuguese and in English;
• You have the ability to work both autonomously and collaborate in a team environmen;
• You are creative to find solutions from the challenges;
• You can clearly communicate complex issues with simple words to make anyone understand.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that previous experience and knowledge in data analyst and an advanced English level are mandatory requirements.

WHAT WE OFFER YOU (Latam)

We're a wellness company that is committed to the health and well-being of our employees. Our flexible program allows you to customize your benefits, according to your needs!

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: Choose when and where you work. For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: We understand that together, Gympassers and their leaders can make the best decisions for their own individual scopes. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

GYMPASS: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge.

Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.

100% paid parental leave of 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent, Also extended maternity leave under local legislation

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page!

And to get a glimpse of Life at Gympass… Follow us on Instagram @gympasscareers and LinkedIn!

Diversity, Equity, and Belonging at Gympass

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Gympass is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

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