Deal Desk Representative

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cybersecurity, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas.

Our mission is to take away technology headaches allowing our clients to focus on their core business. 

NexusTek’s 375 employees span 43 states to service our growing client base. We have physical offices in Denver, CO, Irvine, CA, New York, NY, and Monroe, CT.

Working hours

8:00 am – 5:00 pm local business hours

Willingness to work a flexible schedule

Location requirements

Remote, work from home in the United States

Travel may be required

Why this job is exciting

At NexusTek, we offer exciting opportunities for IT professionals. The Deal Desk Representative is a sales operations role, responsible for pursuing leads from Business Partners and internally generated leads along with supporting the regional sales teams by handling scheduled third party renewals (e.g., maintenance/support renewals), and other duties as assigned. This position is designed to operate with speed and accuracy to demonstrate industry leading responsiveness to our Business Partners and colleagues.

You know how to:

• Quickly respond to incoming leads efficiently, addressing requests or questions about products or services as they come.
• Make initial contact with potential customers via phone, email, or virtual meetings.
• Engage with prospects to understand their needs and introduce them to NexusTek’s products and services.
• Handle straightforward inquiries or needs independently.
• Escalate more complex requests to the regional team.
• Assist with qualifying leads through partners, calls, emailing, and online research.
• Maintain an up-to-date database of leads in the CRM system (e.g., ConnectWise).
• Follow up on leads that have been provided, ensuring timely and effective communication.
• Manage the sales cycle for smaller or less complex deals.
• Prepare quotes, proposals, and contracts as needed, ensuring all transactions follow company policies.
• Close deals efficiently without reliance on other team members unless escalation is required.
• Provide feedback based on customer interactions that could help improve sales strategies or customer service.

Required skills and Qualifications:

• 0-2 years of experience in a sales or customer-facing role, ideally in a B2B or B2C environment.
• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Basic understanding of the sales process, including prospecting, lead generation, and closing deals.
• Ability to work independently and as part of a team, with a proactive approach to problem-solving.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM software (e.g., ConnectWise, CPQ).
• A motivated, goal-oriented attitude with a desire to learn and grow in sales

Preferred Qualifications:

• Previous experience in customer service, sales support, or sales internships.
• Ability to manage simple requests independently and escalate complex issues when needed

Benefits and Pay:  

This is a full-time position located in the United States and performed remotely with some travel.

Estimated Starting Salary/Wage Range: $25.00 -$27.00 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis(The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees]skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process - Typical interview process for this role:

Application Stage - Thanks for showing interest!

• Submit your application
• Complete the Culture Index Survey offered in the application steps (link to survey also provided below)
  • Culture Index is offered in 30 languages - select in your native language!
  • Culture Index Link: https://surveys.cultureindex.com/s/UFfhWqnV5S/71403

Screening Stage - Let's get to know each other!

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening 
• 30 min Recruiter screening to introduce you to NexusTek and get to know what motivates you

Interview Stage - We’ll dive into your experience more in depth

• 1-hour interview with the hiring manager
• 1-hour interview with member of senior leadership
• References – 3 professional references at least one direct supervisor
• You are welcome to request additional conversations with team members you didn’t get to meet during the process 

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ orhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US