- Provides Desktop Support services for an assigned organization, location or function.
- Installs and configures desktop, workstation and peripheral devices.
- Troubleshoots network performance.
- Provides remote and face-to-face technical support for users, addressing computer, peripheral, connectivity and other problems.
- Responsible for tracking / maintaining / managing inventory (devices, batteries, cables, other accessories).
- Raises and maintains purchase requisitions / orders.
- Trains employees in workstation and device use.
- Manages work orders, problems or tasks within a structured ticket management system.
- Recommends and ensures timely, accurate, reliable and functional upgrades and patches.
- Provisions accounts for new users and de-provisions for departing employees.
- Assists with user moves by de-installing and re-installing allocated equipment.
- Continually meets or exceeds SLAs.
- Diploma or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Desktop Support.
- Good business English skills (Written and spoken).
- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
Required Qualifications
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be foundhere - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
India
