Role Title: DevOps Support Engineer
Location: India Remote
About MediaRadar
MediaRadar, equips marketing, sales and analytics leaders with the intelligence they need to stay ahead. Our platform delivers always-on, AI-enabled Creative, Competitive, Commercial and Market Intelligence—spanning ad strategy, media spend, creative assets and brand messaging across 30+ media channels and five million brands.
With deep insights into more than 35 million ad and campaign assets and $280 billion in media spend, MediaRadar provides a single, interoperable source of truth that plugs seamlessly into enterprise analytics and AI systems. The result: faster, cleaner and more actionable intelligence that drives competitive advantage.
We are looking for a DevOps Support Engineer who can manage high-volume service requests and IT tickets, serve as the first line of support for infrastructure-related tasks, and use AI tools and prompt engineering to accelerate ticket resolution while maintaining internal SLAs.
What You'll Do
Ticket & Access Management
Execute standard access requests across Azure Entra ID, AWS IAM, and GitHub
Manage repository access and maintain centralized Entra groups for project-based resource assignments
Triage and resolve incoming “INTS” infrastructure and support tickets within defined SLAs (typically 5–10 business days)
Cloud Resource Operations
Provision and manage cloud resources including storage accounts (S3, Blob), Key Vaults, and Virtual Machines using standardized Terraform templates
Perform OS-level maintenance such as storage cleanup, file permissioning, and basic server troubleshooting
Support cost-optimization efforts by ensuring proper resource tagging and right-sizing cloud instances
Kubernetes Support
Manage namespace-level access and resource allocations within Kubernetes
Support developers with basic Kubernetes actions, including pod investigation and deployment verification via Argo CD
Facilitate the onboarding of new projects into the Kubernetes ecosystem
AI-Driven Workflow Optimization
Utilize AI coding agents (e.g., Claude) to generate scripts, validate Terraform plans, and troubleshoot infrastructure issues
Apply prompt engineering techniques to interact with Model Context Protocol (MCP) servers for automated policy checks and compliance verification
Contribute to the “Shared Services” knowledge base by documenting recurring solutions to enable developer self-service
Requirements
What You've Done
Built foundational knowledge of AWS or Azure, including compute, storage, and networking
Developed an understanding of Kubernetes fundamentals, including namespaces, pods, and deployments
Gained proficiency using LLMs and applying prompt engineering techniques
Demonstrated the ability to triage technical issues and follow standard operating playbooks
Spent 0–2 years in a technical support, IT, or junior cloud role
MediaRadar is a marketing intelligence platform that equips marketing, sales, and analytics leaders with competitive and creative intelligence across 30+ media channels. The company's AI-enabled platform delivers insights into ad strategy, media spend, creative assets, and brand messaging, tracking data on five million brands and $280 billion in media spend. With access to over 35 million ad and campaign assets, MediaRadar provides a unified source of truth that integrates seamlessly into enterprise analytics and AI systems, enabling organizations to gain faster and more actionable competitive advantages.
