The Director, Client Services is responsible for managing key client relationships across the GCC region. This role is critical in ensuring exceptional service, strategic account growth, and long-term client partnerships as we continue to expand our presence in the region.
As a senior member of the Client Services team, you will act as a key advisor to the Chief Client Officer (CCO) and regional leadership, while also mentoring and supporting Client Services Managers as we grow out the team. The role requires a strong ability to drive revenue growth through strategic upsell and cross-sell opportunities, refine internal processes, and collaborate closely with internal creative and production teams to ensure seamless project execution.
Responsibilities
- Manage key client relationships, ensuring exceptional service and strategic account growth.
- Provide support and mentor Client Services Managers.
- Act as a senior advisor to the CCO and Heads of Client Services on key accounts and client strategies.
- Contribute to the development and refinement of team processes, tools, and best practices.
Focus
- Leading Tier 1 accounts and supporting key strategic initiatives.
- Driving revenue growth through upsell/cross-sell opportunities.
- Elevating team performance through mentorship and training.
Core Functions
- Serve as the primary point of contact for Tier 1 clients, managing client satisfaction and business outcomes.
- Work with the CCO to identify and implement improvements in client care operations.
- Partner with internal teams to ensure the successful delivery of client projects.
Requirements
•Proven experience as a successful relationship manager in a creative or advertising agency
•Excellent communication skills to a range of audiences
•Ability to build rapport
•Time management and planning skills
•Ability to multitask and operate in a high pace environment
•A positive team player able to build strong collaborative relationships
•Strong understanding and experience of Microsoft Office and Google workspace
•Experience in customer support is a plus
•Familiarity with real estate, architecture or luxury marketing sectors is desirable
Benefits
- Company bonus scheme
- Holidays: 22 days holiday per year increasing with service + plus bank holidays
- Mental Health support
- Great Learning Development opportunities
- Regular team events and social activities
United Arab Emirates
