Director, Culture of Safety

#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the Role:

The Director of Culture of Safety has primary oversight of the organization-wide member safety program. The Director provides the leadership for supporting and developing a culture of safety, fairness, transparency, teamwork and patient-centeredness; and in identifying opportunities and initiatives to enhance patient safety. The Director will build and drive high reliability principles across the organization.

• Utilizing knowledge of evidence-based practice, safety science, experience of frontline clinical operations and methods of improvement, leads the activities of the patient safety committee(s).
• Educates other practitioners on the system-based causes for medical error, and communicates literature-based ideas regarding effective patient safety strategies to others within the organization.
• Along with clinical and executive leadership, develops strategic and operational plans that build upon the existing patient safety programs.
• Through collaboration and partnerships, develops programs and services that produce measurable improvements in processes and practices that affect patient safety.
• Helps monitor, assure, and coordinate Patient safety activities are in compliance with requirements of regulatory, accrediting agencies and other payer contracts identifying safety expectations.
• Identifies and communicates the need for corrective actions as appropriate.
• In collaboration with Regulatory roles, monitors member safety events and facilitates teams to analyze the safety of our organization.
• Responsible for working with Risk Management, legal counsel and others to create and ensure a robust process and necessary data collection and management systems for monitoring, prevention, event mitigation, event reporting, and triaging.
• Works collaboratively with all levels of the organization including senior leadership to produce measurable improvements in patient safety in both process and outcome.
• Recommends and facilitates change within the organization to improve patient safety based on identified risks and by creating a culture whereby every team member is committed to safety and continuous improvement.
• Ensures frequent data reports, analysis, and reporting of trends to SS-QIC Committee and other committees.
• Collaborates the development of policy and procedures affecting organizational safety.
• Translates safety policies, theories and strategies into action.
• Implements and evaluates a regularly scheduled Culture of Safety Surveys – frequency to be determined with leadership.
• Responsible for the RCA and Proactive Risk Assessment team process, including but not limited to initiating a team, creating, and communicating to the team, participation of teams, assuring standard reporting, meeting TJC Sentinel Event requirements and deadlines, ensuring team action items are completed, developing status reporting to SS-QIC and Enterprise Safety Committee, and creating status reports for leadership committees.
• Administratively responsible for planning, management and implementation of patient safety initiatives across the organization, including TJC National Patient Safety Goals, among others, meeting milestones, deadlines, and deliverables.
• Hires, trains, develops, assesses, and retains staff.
• Encourages and promotes staff involvement and engagement.
• Leads selected organization improvement teams to stay current with skills.
• Enables teams across the organization to become experts at guiding their own improvement.

Requirements for the Role:

• Bachelor's Degree in Nursing, graduate degree preferred
• 7+ years of experience in the clinical setting
• 7+ years of experience in healthcare operations to include familiarity with federal, state and health and safety standards
• Leadership, leads health care delivery by leveraging evidence-based practices, industry-leading research, and innovative care models
• Vision, drives a shared vision and successfully leads change to improve performance and attain measurable outcomes at the program or service level
• Business Acumen, transforms health care by implementing new processes, technology, informatics, and data analytics using business models and fundamental concepts of resource management at the program or service level
• Ability to establish and maintain effective working and collaborative relationships with medical leadership, senior leadership team, and department managers/supervisors
• Familiar with OASIS, home care regulations, adheres to all Cityblock’s policies and procedures including OSHA and HIPAA guidelines
• Possess excellent communication and organizational skills, along with the ability to work in a team environment
• Ability to educate and facilitate with regard to necessary changes
• Additionally, it is essential to have a keen eye for detail and a commitment to providing compassionate patient care
• Exceptional written and verbal communication skills and PC and Google Office Proficiency
• Ability to review reporting and data to extract themes and prioritize solutions
• Clearly defines analyses completed and assumptions made to drive clarity and rationale for proposed solutions
• Superior ability to lead and develop others, reorganizing and restructuring operations, leading through change and ambiguity
• Builds and monitors structured care systems that meet operating standards, minimize avoidable events, and drive safety, efficiency, and an optimal experience for members and care teams
• Demonstrates initiative in identifying areas for operational improvement, making suggestions, and driving change to gain efficiencies and improve service delivery
• Superior multitasking, organizing, problem solving, and critical thinking skills
• Ability to work in a fast-paced environment and meet tight deadlines
• Excellent budget management skills and resource stewardship
• Superior interpersonal skills, clear and concise verbal and written communication
• Credibly communicates the ‘why’ to both front-line colleagues and executives
• Ability to foster a positive work culture

What We’d Like From You:

• A resume and/or LinkedIn profile

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $130,563 to $163,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.