We are looking for a Strategic Customer Success Manager to join our Global Q team ensuring the commercial success of our Optiqs360 Digital platform. In this amazing opportunity, you will work on the delivery of innovative workflow solutions to strategic customer accounts. We have a great foundation in place with existing customers and are looking for a talented individual who can hit the ground running and deliver customer success through transformative intelligence and workflow solutions across the Optiqs360 Digital platform.
About You – experience, education, skills, and accomplishments
- At least 10 years of relevant experience in the Life Science industry (pharmaceutical, biopharma or medtech).
- Must have a strong understanding and experience with Agile Software Development philosophy within the context of a highly regulated environment that adheres to strict Computer Software Assurance / Validation (CSA/CSV) and 21 CFR Part 11 requirements.
It would be great if you also had
- Good understanding of SaaS system architecture.
- Experience with object-oriented database systems and data modeling.
- Familiarity with Microsoft Azure DevOps.
What will you be doing in this role?
- Engaging customers to determine their ideal workflow solutions that help their employees achieve transformative productivity improvements within their business; ultimately resulting in expansion of the platform across business functions (e.g., R&D, clinical, quality, regulatory, etc.)
- Translating those ideas into user requirements and stories that effectively and efficiently communicate the Optiqs360 Digital configuration needs to the Optiqs360 Product Team.
- Planning and project management to ensure the customer expectations for delivery and quality are satisfied working directly with the product and technology team.
- Coordinating the delivery of project releases within the context of the customer’s Software Development Lifecycle process requirements
- Continuously improving the customer relationship and rapport through effective communication, meeting commitments and human connection.
About the Team
This Customer Success team currently has 2 other colleagues reporting to the Vice-President, Customer Success. Customer Success colleagues also work cross functionally with team members from the product and technology teams to deliver results.
Hours of Work
This is a full-time opportunity with primarily standard job hours along with off hour work as necessary when urgent customer priorities arise.
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
United States
