Director, Global Services Delivery

Moodle with us!

We're the world's most popular learning platform and we’re on a mission to empower educators to improve our world.

Moodle is experiencing an exciting period of growth. As a result, we’re looking for a customer service driven, commercially astute and entrepreneurial professional services leader to help us achieve our strategic goals. Reporting to the Chief Commercial Officer and driving global services delivery strategy and operations, this is a unique, ‘work from anywhere’ role that will offer you fantastic challenges and opportunities to build upon our thriving global professional services business.

What the role looks like

This role forms part of our Commercial division’s senior leadership team and is integral to Moodle’s ongoing success. As a highly experienced commercial leader, you will bring entrepreneurial spirit and a hunger for success to achieve revenue growth targets and our strategic objectives.

More specifically, this entails:

• Bringing together, leading and inspiring a global Moodle Services Delivery team across Custom Development, Learning Design, Customer Success and Infrastructure including teams in the US and India and potentially further afield
• Attracting, developing and leading a high performance team that are passionate about delivering Moodle services to the world
• Developing and implementing strategic plans for design and build of new Moodle Services, including - but not limited to - custom solutions, integrations, themes, applications, consultancy services and certifications
• Financial management, including budget and forecast setting, cost and revenue management
• Developing and maintaining strong relationships with clients in order to deliver world class customer service across our Services Delivery business units.

This role can be based anywhere in the world! As long as you can work effectively within a global context and provide leadership for our US and India based teams.

Requirements

We’d love to meet you

Especially if you can tell us about your:

• Proven track record of delivering highest quality solutions, on time and within budget, delighting customers
• Technical skills and experience of hands-on work with the Moodle platform, infrastructure and integrations
• Demonstrated track record of developing strategic business plans and leadership of a complex Services Delivery team, with experience leading these teams in a software product company desirable
• Excellent communication skills (verbal and written), negotiation skills and a collaborative/team approach to execution
• Collaborative and team focused attitude, a willingness to embrace the culture and bring teams together, all with a genuine passion for helping Moodle advance our mission.

Benefits

What's in it for you?

Moodle has a globally diverse team with over 280 team members in more than 25 countries around the world. We’ve built a passionate team of hard-working, driven and diverse people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)

In addition to this you can expect:

• Taking on a genuinely flexible, distributed role, working from anywhere in the world

• A fantastic range of benefits, focusing on work-life balance, wellbeing and ‘choosing your own adventure.’

If this sounds good to you:

• Click on the following link to apply
• Add your resume and anything else you'd like to add
• Press send.

Learn more about Moodle

Moodle is the world’s most trusted online learning solution, with a growing ecosystem of products and services, including Moodle Workplace, Moodle App, MoodleCloud, and more. The engine of our ecosystem is Moodle LMS, the secure and customisable open source learning management platform used by well over 300 million learners worldwide.

Find out more about us on our website.

Please note, shortlisting for this role will not commence until early January.

At Moodle we are an equal opportunity employer that actively supports diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind. We’re committed to fair recruitment and selection practices, ensuring we are drawing from a diverse range of sources to attract and select the very best person for the job. Learn more in our Diversity Inclusion Charter.