Director Implementation and Training

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

About the opportunity

Join our Education Vertical as Director of Training and Implementationto make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

The Implementation and Training teams drive our company’s growth by nurturing new and migrating customers at the outset of their Xplor Education journey, laying the foundation for upsell/ cross-sell of additional products and long-term satisfaction and retention.

Reporting into Chief Operation Officer of Education & Personal Services, you will help us lead the team responsible for onboarding, offboarding, training, and adoption of the Education products. You will monitor, manage, and provide guidance, ensuring that all tasks meet the internal and customer’s expectations of quality and timeliness. Some of the other responsibilities include:

• Collaborates with relevant business partners to develop and maintain the processes and activities needed to integrate our product with needed solutions
• Manages and leads the training team to ensure that revenue targets are met, and training is a larger part of the commercial motion
• Ensures that project/department milestones/goals are met and adhering to approved budgets
• Manages the offboarding group to develop processes and tools focused on ensuring accuracy of when billing should cease
• Ensures that billing is in alignment with onboarding and offboarding. Needs to be able to interpret contracts for accuracy
• Coordinate with team to review external customer’s product demands, develop project plans and ensures that implementations are completed on time and meet client expectations
• Collaborate with Commerical team to ensure team members have appropriate documentation, training, software, and other tools needed to effectively and efficiently respond to customers and retain information needed for internal use
• Work with senior management to provide activity reports and metrics around project and department performance.
• Up to 25% travel required, plus flexibility to attend virtual meetings outside of standard work hours to connect with US and UK colleagues

Location: For this position, preference will be given to Melbourne based candidates who can be on-site occasionally as that's where the majority of the team is based. Otherwise you can work 100% remotely from anywhere is Australia or New Zealand.

Qualifications

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• Experience at a growing SaaS company with revenues > $20m
• Several years experience leading and growing an implementation and training organization
• History of building process-driven teams with a mix of existing and new talent
• Experience in creating KPIs, building reports, forecasting, and performance management
• Passionate about having fun, developing talent, motivating teams and building a world-class implementation and training organization.
• Financial Astuteness - Demonstrates broad understanding of financial management principles to direct organizational actions, identifies cost effective approaches. Fosters an environment that encourages fiscal responsibility and works towards achieving EBITDA and net revenue targets.
• Business Acumen - Recognizes current and future resource needs based on organizational goals, priorities, competing resource needs across initiatives, and budget realities. Identifies potential risks and develops, plans, and implements measures to avoid, mitigate or minimize risk.
• Acting with Empathy and Compassion - Affirms the value of a culture where people feel safe to share their thoughts and emotions, especially in challenging times.
• Proven experience Establishing organizational systems for defining responsibilities and tracking, monitoring, and measuring success.
• Comfortable with generating support through organizational changes and adjusting ineffective strategies

Additional Information

Values and Life at Xplor

Our four core values that guide us from how we hire and recognise our team members to how we interact with our customers day to day:

Make life simple

Build for people

Move with purpose

Create lasting communities.

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangement

Ready to apply?

To start your application, please submit your resume and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].

More about us

We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.

Good to know

To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit www.xplortechnologies.com/careers.

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/recruitment-faqs.

Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don’t have any AI tools in place that are capable of making these kinds of hiring decisions for us.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.