Director of Delivery

Director of Delivery

Department: Customer Experience

Employment Type: Full Time

Location: Remote

Compensation: $145,000 - $175,000 / year

Description

Here are some things you can expect to accomplish in this role:

• Build systems that drive product and service fulfillment, ensuring delivery is completed on time, within scope, and within budget.
• Develop and implement delivery strategies and processes to enhance efficiency and effectiveness.
• Monitor delivery progress, identify potential risks, and implement mitigation strategies.
• Ensure adherence to service standards and best practices with the contract facilitation team.
• Allocate and manage resources effectively to ensure successful delivery and optimization of profit.
• Anticipate resource constraints or bottlenecks and implement strategies to optimize resource allocation and utilization.
• Manage budget and financial resources related to delivery.
• Lead, mentor, and develop a team of contract project managers and delivery staff.
• Foster a collaborative and high-performing team environment.
• Monitor project performance metrics and key performance indicators (KPIs), implementing corrective actions to maintain quality and efficiency.
• Provide regular feedback and coaching to team members to support their professional growth.
• Build and maintain strong relationships with clients, understanding their needs and expectations.
• Ensure client satisfaction by delivering high-quality products/services that meet or exceed expectations.
• Proactively address client concerns and issues, demonstrating a commitment to delivering value and exceeding expectations.
• Identify opportunities for process improvements and implement changes to enhance delivery performance.
• Keep abreast of industry trends and best practices to continuously improve delivery capabilities.
• Forecast delivery demands, monitor pipeline, and proactively communicate recruitment and compliance needs to Contractor Operations.
• Analyze facilitation performance data to identify areas for improvement and implement corrective actions in collaboration with cross-functional teams.
• Prepare and present regular reports on delivery status, risks, trends, and escalations to senior management.
• Maintain accurate and up-to-date delivery documentation.
• Develop and maintain delivery dashboards and performance metrics.

About You:

• Bachelor’s degree in Business Development, Project Management, Education, or a related field. Master’s degree is preferred.
• Seven+ years of experience in project management, delivery management, or a similar role, with at least five years in a leadership or management position.
• Five+ years experience in K-12 tech, professional learning and development, or equivalent professional experience.
• Proven ability to develop and execute service delivery strategies.
• Deep understanding of facilitation management and process improvement methodologies.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Familiarity with industry best practices and emerging trends in the delivery of professional learning and development.
• Understanding of K-12 education and unique challenges within the profession.

We Can Offer You:

• The opportunity to work with an awesome team to solve important problems.
• A competitive salary.
• Health and other employee benefits.
• Equity in the business you are helping to build.
• A flexible schedule and vacation policy.
• The opportunity to work every day to improve outcomes for teachers and students.