We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.
We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.
We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.
The Role
As our Director of Clinical Operations at Rula, you will play a pivotal role in advancing our mission of making mental health care accessible and effective for everyone. You will be responsible for owning the development and progress of quality initiatives and programs alongside the Quality Lead. You will lead the development and implementation of the key processes and systems that define clinical quality – provider quality management, measurement informed care, and patient safety. . At Rula, we recognize the significance of mental health and aim to revolutionize mental healthcare delivery. This role presents an opportunity to partner closely with our clinical experts, transforming data insights and evidence-based standards into initiatives and repeatable processes. You will have a seat at the table with executive leaders, executing a critical piece of our company strategy and reshaping mental healthcare in our country. Our team culture at Rula is collaborative, where clinical subject matter experts and operators work together in lockstep. Trust, communication, and partnership are essential to our success. We foster accountability without blame, recognizing that taking risks may lead to occasional setbacks. We value integrity and always strive to do the right thing, building transparent and trustworthy relationships with patients, providers, and payers.
Key Responsibilities
Own the development and launch of quality initiatives and programs in collaboration with clinical subject matter experts.
Design and operationalize tools and processes to support key quality programs such as provider quality management and measurement informed care.
Partner with clinical quality specialists to ensure team workflows are clear, scalable and efficient
Develop durable processes and procedures for quality best practices.
Communicate complex ideas clearly and concisely, distilling insights into actionable recommendations.
Collaborate with cross-functional teams to synthesize requirements and translate them into effective actions.
Demonstrate a patient and provider-first mindset in all initiatives and decision-making processes.
Explore and leverage tools and technology to streamline workflows, reduce costs, and improve the overall experience.
Contribute to problem-solving efforts, approaching challenges with a solution-oriented mindset.
Required Knowledge and Skills
Experience working with cross-functional teams, leading organizational efforts.
Proven ability to distill complex ideas into clear recommendations and actions.
Operations experience, particularly in developing repeatable processes and optimizing workflows for core quality activities like coaching and peer review.
Cross-functional leadership skills, including problem statement development, project scoping, and defining ownership, timelines, and action plans.
A high level of accountability and commitment to driving projects to completion.
Strong problem-solving skills with a solution-oriented mindset, exploring tools and technology to simplify workflows, reduce costs, and enhance the overall experience.
We're serious about your well-being! As Part Of Our Team, Full-Time Employees Receive
100% remote work environment from anywhere in the US
Competitive pay and benefits that don’t change based on location
Health benefits: medical, dental, vision, life, disability, and FSA/HSA
Access to our 401(k) plan
Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care
Paid parental leave
Employee Assistance Program (EAP)
Stipend to ensure your home office sets you up for success
Quarterly department stipend for team building or in-person gatherings
Wellness events and lunch & learns spanning many topics
Our Team
The people of Rula are what truly define our mission and determine our impact on the people we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.
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