Requisition #: 20789 Functional Area: Product Management; Leadership; Manufacturing; Purchasing; Supply Chain Employment Type: Full-Time Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid Work Hours: Standard Business Hours
Position Summary
Lead the future of compliance solutions. Shape products that matter. Inspire teams that deliver.
J. J. Keller is seeking a Director of Product Management to lead the strategy, growth, and success of J. J. Keller's Compliance Products portfolio while overseeing our Customer Care function. As Director of Product Management, you will drive product innovation, customer satisfaction, and portfolio profitability by leading the full product lifecycle-from strategy and development to launch and optimization.
This highly visible leadership role partners across Product Management, Customer Care, Sales, Marketing, Operations, Engineering, and Supply Chain to deliver customer-focused solutions that meet market needs and support long-term business growth. You'll lead high-performing teams, shape product roadmaps, champion the voice of the customer, and influence key business decisions that drive results.
If you're a strategic product leader passionate about innovation, customer experience, and developing teams, this is an opportunity to make a significant impact in a growing, mission-driven organization.
Job Responsibilities
Leads, develops and coaches associates across Product Management and Customer Care functions through direct and indirect leadership: - Provides clear expectations, feedback and recognition
Participates in the hiring/selection process
Writes and conducts performance evaluations and progress reports
Handles associate relations issues
Delivers results in line with the following key metrics/accountabilities:- Strategic planning for product and service roadmaps
On time and quality delivery of new product and service offerings
Establishing product and subscription service pricing
Revenue and gross margin objectives
Associate retention
Budget control
Customer satisfaction, service level attainment, and retention
Product Strategy & Lifecycle Management- Performs customer / market needs analysis and manages the existing assigned lines by delivering products that address those needs
Develops and manages processes that transform business requirements into detailed product requirements and leads cross functional teams in product definition and design
Collaborates with internal stakeholders and Innovation team on the creation of a product roadmap for all Compliance Products lines
Manages the delivery of new products until production is stable and able to be transitioned to standard manufacturing, sourcing, and supply chain teams
Participates in Corporate planning initiatives to support new and existing market opportunities
Translate customer insights from Customer Care into product improvements, roadmap priorities, and product strategy decisions
Identifies systemic customer issues and drives cross-functional resolution with Product, Operations, and Supply Chain
Delivers responses to Requests for Proposal (RFP) and special pricing agreements that establish an appropriate tension between profitability and competitiveness
Partners with Sales channel leaders on the negotiation of pricing, terms and conditions and other key agreement components
Leads the business unit quality function with emphasis on customer satisfaction through product conformance and ISO 9001:2015 compliance
Oversees the maintenance, optimization, and lifecycle management of product designs conducted by the business unit engineering team
Collaborates with Manufacturing and Distribution on new product introduction, product obsolescence, and process improvement initiatives
Represents J. J. Keller at industry and market events to promote assigned products
Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensures that staff follows these same guidelines
Manages expenses in line with departmental budgets and corporate business conditions
Enforces and supports all company policies and procedures. Fully supports the company's commitment to safety and the environment and strives to maintain a clean, healthy and safe workplace.
Qualifications
Education
Experience
10+ years of experience in a product management (including owning product strategy, development, and delivering across multiple portfolios) with consumer products or business supplies products.
5+ years of experience in a leadership role.
Experience working with sales, marketing, client service and operations teams on new product launches or line extensions.
Other Skills/Qualifications
Ability to develop and implement growth plans and programs.
Strong verbal and written communication skills.
Strong organizational and time management skills.
Excellent understanding of product management processes and methodologies.
Solution and team oriented, with the ability to lead and influence others.
Ability to work with diverse, cross-functional teams throughout the organization.
Knowledge of complex Sales processes related to technology-based products or services.
Internal J. J. Keller experience requirements may vary from those for external candidates, with consideration given to demonstrated performance, institutional knowledge, and career progression within the organization.
Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.
We Protect People & The Businesses They Run™
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.
J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.
If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton
Job Segment: Pre-Sales, RFP, Supply Chain, PLM, Marketing Manager, Sales, Operations, Management, Marketing
J. J. Keller & Associates, Inc. is a national leader in safety and compliance solutions serving businesses across North America. The company provides a comprehensive portfolio including SaaS safety management tools, transportation technology, publications, supplies, training resources, consulting services, and outsourced managed services. Their mission centers on helping businesses protect their people and maintain regulatory compliance while creating safer, more respectful workplaces. Founded as a one-man consulting firm, J. J. Keller has grown into a family-owned business that celebrated 70 years in operation as of November 2023.
