Location: Remote
Type: Full Time
Experience Level: Manager/Supervisor
Comfrt is the #1 Hoodie Brand in the U.S. and the #1 apparel and home textile brand on TikTok globally. We design and deliver elevated basics rooted in mental well-being, comfort, and confidence. With over 4 million hoodies sold in just two years, we're expanding rapidly across apparel, home textile, and lifestyle categories — as well as into new international markets and retail channels. We're looking for a visionary Director of Quality Assurance to lead and scale our global quality organization across every product category we touch.
The Director of Quality Assurance is a senior leadership role responsible for building, scaling, and leading Comfrt's global quality function across both apparel and home textile categories. This position sets the strategic direction for quality across all product categories and global markets, ensuring our vendor base — particularly overseas manufacturing partners — meets and exceeds compliance and quality standards across the U.S., EU, Canada, Australia, and all emerging international markets.
The Director will partner closely with executive leadership and cross-functional teams — including Product Development, Technical Design, and Retail Operations — to embed quality at every stage of the product lifecycle, from concept through final delivery. This role is critical to Comfrt's continued global growth and its commitment to delivering products that reflect our brand promise of comfort, quality, and confidence.
Strategic QA Leadership & Organizational Development
Own and drive the global QA strategy, frameworks, SOPs, and compliance standards across all vendors, categories, and countries of production — spanning both apparel and home textile product lines
Build, lead, and mentor a high-performing QA team — both internal staff and external partners — to support Comfrt's rapid global expansion
Establish scalable QA infrastructure and systems capable of supporting significant growth across new product categories and international markets
Influence senior leadership and cross-functional stakeholders to maintain quality as a core pillar of Comfrt's brand promise
Define and track KPIs for quality performance across the global supply chain, with regular executive reporting
Global Compliance & International Market Standards
Serve as Comfrt's subject-matter expert on apparel and home textile quality, safety, and regulatory compliance across all key international markets, including:
Proactively monitor and interpret evolving regulatory landscapes across international markets, assessing impact on product development, sourcing, and labeling strategies
Partner with Legal, Sourcing, and Product Development to ensure compliance is built into every product from inception, not retrofitted at the point of shipment
Lead international labeling strategy — including care labels, fiber content disclosure, country of origin, flammability warnings, and multilingual requirements — ensuring accuracy and compliance across all target markets for both apparel and home textile products
Retail & Channel Compliance
Develop and enforce compliance programs aligned with the requirements of major retail partners, including big-box, department store, specialty, and international retail channels
Own vendor compliance requirements for retail accounts, including routing guides, packaging standards, ticketing and labeling specs, and social compliance requirements
Partner with Merchandising teams to prepare for retail audits and compliance reviews, ensuring Comfrt consistently meets or exceeds retailer expectations across both apparel and home textile assortments
Oversee compliance for direct-to-consumer (DTC) and e-commerce channels, ensuring packaging, labeling, and product presentation meet platform and regulatory requirements
Establish and maintain documentation and reporting structures to support retail partners' vendor compliance programs
Quality Standards & Benchmarking — Apparel & Home Textile
Establish, document, and continuously evolve Comfrt's quality benchmarks across all product categories:
Comfrt is a fast-growing ecommerce brand specializing in comfortable apparel and lifestyle products designed to support mental health and promote a stress-free, cozy lifestyle. The company focuses on building a comprehensive comfort brand ecosystem with products spanning athleisure, outerwear, activewear, loungewear, and sleepwear categories. Comfrt is dedicated to delivering premium quality products that meet high standards for fit, construction, and customer experience, positioning itself as the ultimate comfort brand in the ecommerce space.
