Director, Order to Cash

Are you a strategic thinker with a proven track record in managing end-to-end order-to-cash processes within a dynamic and fast-growing company? Are you a resourceful leader, adept at problem-solving, organized, and proactive in ensuring the seamless execution of O2C functions? Are you an expert at providing timely and accurate processing of customer orders, billing, collections, and payments?

We're building an inclusive culture with bright individuals eager to grow their careers, collaborate, and have fun along the way!

The Rockbot team is dedicated to creating uniquely qualified brand opportunities by transforming how content is experienced in businesses of all sizes. We are technologists, music lovers, and content creators focused on delivering an amazing customer experience—and we’re having a great time doing it! If this sounds compelling, let’s talk!

You will:

• Manage and build out the billing and customer operations team & function
• Coordinate across multiple departments and stakeholders to formalize processes and policies
• Partner with the Sales & Accounts teams to optimize the quote to cash process
• Build out and continually optimize the AR / Collections Process, reducing DSO
• Own the Billing and Orders ticket queues
• Build & maintain reporting to increase visibility and decrease ticket time to close.
• Manage and analyze ticket data to provide suggestions to drive improvements across our processes and policies.
• Compile and analyze billing and order data to monitor performance and provide reports to management
• Facilitate timely and accurate billings for all customers
• Help inform product changes to improve the customer experience around billings, orders, and payments
• Partner with Accounting as needed for reporting and reconciliation
• Help with Sales Tax recon and Tax Exempt management in Avalara
• Build out, maintain, and publish Rockbot Billing & Operations Policies and Procedures
• Lead monthly and quarterly audits
• Identify opportunities for automation and process improvement on a continued basis

You have:

• Operations/Billing/Orders: 10+ years of experience in order and billing operations or related fields.
• Leadership Experience: 5+ years in a managerial or director-level role, where you have demonstrated leadership skills and the ability to manage teams effectively.
• Order to Cash Process Expertise: Extensive experience in the Order to Cash cycle, including order management, billing, and collections.
• NetSuite Experience: Significant hands-on experience with NetSuite (3+ years) including implementation, customization, and optimization of NetSuite for Order to Cash processes.
• Experience with large-scale processes serving and scaling tens of thousands of customers.
• Experience with multiple product and revenue streams.
• Experience with these systems preferred: Salesforce, Avalara, Paystand, PandaDoc, ZenDesk.
• A Builder’s mentality.

About Rockbot:

Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable.

From independent local businesses to large national brands - across nearly every industry, including restaurants, bars, retailers, and more, Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com.

Compensation:

Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

The compensation band for this role is $140K to $165K base, plus commission, equity, and benefits for all team members.

Our Values:

• Drive: We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time. Yesterday was good enough for yesterday, but today we have to do even better.
• Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships.
• Curiosity: We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others. The “Why” and “How” always matters.
• Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions.
• Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges.
• Integrity: We say what we mean, and do what we say, simply, clearly, honestly.

Rockbot is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.