Director, Product Management

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team Role

The Product Organization team defines and implements the product vision, strategy and roadmap across Zuora’s CPQ, Billing, Revenue and Platform suite. The team is made up of Product Managers, Product Strategists, Product Designers, Product Researchers and Functional Architects to drive the product direction, customer experience, pricing and packaging. The team works closely with many parts of the organization, from Sales to Marketing, Global Services, Finance, and more.

The Product Management team at Zuora are in the frontlines, intimately working with Zuora customers and users to identify product opportunities, functional requirements and business processes. Product Managers translate this data into product strategy, roadmap and detailed requirements that are hyper focused on business impact and customer value. Product Managers evangelize with internal and external stakeholders for buy-in and partner with engineering to bring their product to life. Additionally, Product Managers will ensure success of their product by working with their Product Marketing counterparts to drive pricing strategy, product positioning, promotional planning, product launches and product adoption strategies.

To be successful in this role, you need to demonstrate a sincere passion for building complex products that customers love in the Enterprise CPQ, Billing, and Subscriber Management Space. On the Zuora product team:

• We obsess about user experience, and our customers represent small startups to Fortune 50 enterprises.
• We are deeply involved in driving product design, from both an API and UI/UX perspective.
• We strive for customer intimacy and meet with our customers regularly to review user experience and design and to ensure we are meeting customers’ needs and solving customer problems.
• We deliver mission critical solutions, so we have to think about scale, performance, compatibility and extensive downstream impacts.
• We lead product innovation from initial strategy through delivery and customer adoption.

What you’ll achieve:

• Own the end-to-end product lifecycle for Zuora’s CPQ, Billing Product Lines.
• Be the product domain expert, understand the market and customer needs and competition.
• Own and execute products that deliver ongoing customer value to the CFO’s office
• Own end-to-end feature delivery, including working with user experience on prototypes, authoring functional requirements and functional specification documents, creating and prioritizing user stories, analyzing user data to drive decision making and documenting delivery of quarterly releases.
• Work on the detailed use cases and come up with solutions to address the Customers’ needs.
• Track tickets related to the critical new enhancement requests or bugs and work with the Engineering and Support Teams to find the eventual fix.
• Own the Product Roadmap and drive the release planning and delivery efforts.
• Develop competitive expertise to assist in outbound product positioning and inform internal development priorities.
• Assist product marketing with core positioning and messaging for the product.

What you’ll need to be successful:

• Leadership through influence rather than organization structures. Proven ability to motivate, lead, and collaborate with cross-functional product development teams and manage interactions across product areas.
• 8+ years of relevant, hands-on product management experience and demonstrated success bringing products to market at leading enterprise software SaaS companies.
• Technical Expertise: In-depth knowledge of Order to Revenue (CPQ, Billing, Revenue) and integration solutions, particularly with Salesforce
• Provide leadership and domain expertise in CPQ (Configure, Price, Quote), billing, and subscriptions to guide product decisions.
• Experience working in an Agile/Scrum environment.
• Knowledgeable in Subscription billing concepts a plus
• Ability to analyze complex business data and Customer use cases.
• Experience applying AI/ML concepts to enterprise software applications
• Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages and how SaaS integrations work.
• Strong product design skills, from both a technical API and user interface design perspective
• Strategic thinker with the ability to translate market insights into actionable product strategies and initiatives.
• Excellent leadership and communication skills, with the ability to influence and inspire cross-functional teams and stakeholders.
• Strong analytical skills and data-driven decision-making approach, with the ability to analyze complex data sets and draw meaningful insights.
• Entrepreneurial mindset with a passion for innovation and driving continuous improvement in product offerings and market positioning.

*Travel needs: potential for up to 30% for customer meetings

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected].